Control Center Agent (with Portuguese)

Description

Job Summary: The Control Center Agent serves customers by resolving incidents and issues related to control systems and software. Key Highlights: 1. Customer service and incident resolution. 2. Operation of control systems and software. 3. Join a growing company undergoing digital transformation. At Telpark, talent is what drives and inspires us. The Control Center Agent focuses on serving our customers (primarily off-street, but also eVolve and on-street customers). The main channel of service is the parking lot intercom system; however, agents also handle phone calls (from parking lots, eVolve contracts, and certain on-street contracts requiring 24/7 support). A Control Center Agent is capable of resolving major problems and incidents using the required control systems and software. * Full-time contract * Rotating shifts * Portuguese language proficiency (B1) If you wish to join a growing company in the midst of digital and cultural transformation, this is your moment.