Customer Service Representative - German speaker

Description

Summary: Join our Customer Experience area as a Customer Service Representative, serving as the primary point of contact for OEM vehicle owners to address and resolve vehicle-related issues. Highlights: 1. Work proactively in a dynamic Customer Experience team 2. Ensure positive customer experience and satisfaction 3. Gain global vision of the automotive sector **Company Description** **MSX International Group** is the **leading global provider of outsourced business solutions for the automotive industry** making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. **Job Description** Our **Customer Experience area** works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service. *Do you have strong communication skills, a proactive attitude, and a passion for customer service* Become our **Customer Service Representative!** Youwill serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service. **The duties you will perform day\-to\-day basis are as follows:** * Handle Driver Requests: manage driver inquiries through multiple channels. * Continuous Case Monitoring. * Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams. * Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs. **Qualifications** **Qualifications** * You have a C1 level of English and are **fluent in German**. * You are preferably available full\-time. * You will be working from our Barcelona office in a **50% hybrid** position, with the first 3 months approx. fully on\-site for the adaptation period. Our office is located at Carrer de la Constitució, 2, Sant Just Desvern, 08960 Barcelona. **What we offer:** * **Permanent contract** from day one. * **Salary: €24,000** gross per year. * **Telecommuting policy of up to 50%** of the monthly working hours after the training period (approx. 3 months). * Be part of a great team of professionals in an internationally consolidated company. * Gain a global vision of the automotive sector by interacting with clients, suppliers, consultants, and dealerships. * Possibility to join the Flexible Compensation Plan (medical insurance, transport card, meal card, training...). * 23 working days of vacation per year, as stipulated by the collective agreement. * Additional incentives for employee referral programs, internal trainers, new business opportunities, etc. **Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.** **Additional Information** With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans: * Consumer Engagement * Parts, Accessories \& Service Performance * Actionable Insights * Repair Optimization \& Compliance * Learning Solutions * Distribution \& Sales Performance Our proven track record means that we now partner with almost every car manufacturer on the market. **The MSX Purpose** To empower Movers and Makers to thrive in our ever\-changing world **The MSX Mission** To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. **The MSX Vision** To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.