Gaming Hall Operator - Vitoria

Description

Job Summary: We are seeking a Gaming Hall Operator to ensure compliance with regulations and protocols, and to contribute to a safe and enjoyable experience for all visitors. Key Highlights: 1. Customer service in gaming areas, providing friendly information. 2. Supervision of machine operation and compliance with regulations. 3. Opportunities for internal development and professional growth. We seek a responsible and attentive individual to join our venues as a Gaming Hall Operator. The selected candidate will serve as the establishment's public-facing representative, ensure compliance with regulations and protocols, and contribute to a safe and pleasant experience for all visitors. **Main Responsibilities** --------------------------------- * Greet and assist visitors at the entrance and in gaming areas, providing clear and friendly information. * Supervise the proper operation of gaming machines and equipment; report technical or safety incidents to the relevant supervisor. * Control customer access and stay in accordance with current regulations (minimum age, identification, capacity limits). * Monitor compliance with internal policies and conduct rules within the hall, proactively intervening in cases of risky behavior. * Perform cash handling, change provision, and basic cash management according to established procedures. * Record and report incidents, losses, or suspicious activities following internal protocols. * Assist with opening, closing, and maintaining order in the hall, including restocking materials and performing basic cleaning of gaming areas. **Requirements** -------------- * Legal age and valid documentation permitting employment in Spain. * Prior experience in customer service, preferably in gaming halls, hospitality, or retail. * Strong communication skills and courteous demeanor; ability to handle conflict situations calmly and firmly. * Basic cash-handling and cash-management knowledge; confidence using terminals and management systems. * Availability to work rotating shifts, including weekends and holidays. * Responsible, punctual attitude with strong commitment to regulatory and procedural compliance. **Desired Competencies** -------------------------- * Training in customer service * Observational skills and early detection of problematic gambling-related behaviors * Basic proficiency with computer tools and access-control systems * Teamwork orientation and willingness to collaborate on operational improvements **We Offer** ------------- * Permanent contract and competitive salary * Initial and ongoing training in procedures, sector regulations, and customer service * A professional work environment focused on client safety and well-being * Opportunities for internal development and professional growth within the company.