**Main responsibilities:** * Telephone customer support and order management for individual and professional clients. * Prompt and effective resolution of incidents. * Support for the sales team and coordination with logistics. * Order tracking and customer retention. **We offer:** * **Indefinite-term contract** from day one. * **Full-time position**, Monday to Sunday schedule. * Immediate hiring. * Company-provided training. * Dynamic work environment within an established and growing company. **Requirements:** * Prior experience in telephone customer service or a similar role. * Strong communication skills and customer orientation. * Ability to work effectively in teams and under pressure. * Knowledge of the food/gastronomy sector is desirable. **Location**: Madrid Job type: Full-time Salary: €1,600.00–€1,800.00 per month Benefits: * Company mobile phone Experience: * Customer service: 1 year (Desirable) Language: * English (Desirable) Work location: On-site employment