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Position Summary: Responds to guest requests for preparations, special services, and exceptional needs, ensuring their satisfaction and well-being at the hotel. Key Highlights: 1. Attending to and anticipating guests' needs with genuine hospitality 2. Cultivating positive working relationships and supporting team objectives 3. Opportunity to deliver authentic experiences in a luxury environment **Additional Information** **Job Number**26014982 **Job Category**Rooms \& Guest Services Operations **Location**Hotel Maria Cristina a Luxury Collection Hotel San Sebastian, Paseo Republica Argentina, 4, San Sebastian, Guipuzcoa, Spain, 20004 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Respond to guest requests for preparations or special services (e.g., transportation, reservations, laundry service) by making arrangements or identifying appropriate vendors. Address special requests from guests with exceptional needs and follow up to ensure their satisfaction. Gather, summarize, and provide guests with information about the hotel and local area amenities, such as events and special activities. Handle, log, and process all guest calls, messages, requests, questions, or concerns. Contact the appropriate person or department (e.g., Bell Staff, Housekeeping Department), as needed, to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books, documenting relevant information in the logs. Monitor seat availability, service, safety, and guest well-being in the club lounge. Report accidents, injuries, and unsafe working conditions, and complete safety training and certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information; and protect company assets. Greet and acknowledge all guests according to company standards; anticipate their service needs and fulfill them; assist guests with disabilities; and thank guests with genuine appreciation. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; and answer telephones using proper protocol. Cultivate and maintain positive working relationships with others; support the team in achieving common goals; and listen to and respond appropriately to other employees’ concerns. Adhere to quality assurance expectations and standards. Stand, sit, or walk for extended periods or throughout the entire work shift. Move, lift, or carry objects weighing 10 pounds or less. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. Related work experience: No related work experience required. Supervisory experience: No supervisory experience required. License or certification: None Part-time fixed-term contract during Easter, May to October, and Christmas holidays *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected by applicable law.* The Luxury Collection Hotels \& Resorts, with over 120 hotels in more than 35 countries, delivers authentic experiences that evoke lasting, treasured memories. Our legacy of over 100 years—beginning in 1906 under the Italian CIGA brand (a collection of Europe’s most renowned and iconic hotels)—serves as a strong foundation as we evolve to exceed the expectations of luxury travelers. From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its location—a portal to the destination’s charms and cultural treasures. If you appreciate evocative storytelling, feel inspired and passionate about this destination’s heritage, and desire to deliver genuine, personalized hospitality that anticipates guests’ needs, we invite you to join our journey. By joining The Luxury Collection, you become part of Marriott International’s portfolio of brands. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** the best version of yourself.
