1 Opening Madrid ### **Role description** **UST is looking for the very Top Talent…and we would be delighted if you were to join our family!** More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35\.000 employees all over the world and a presence in more than 35 countries. We are leaders on digital technology services, and we provide large\-scale technologic solutions to big companies. **What are we looking for?** For our specialized team, we are looking for a L3 Engineer for the bank’s Client Lifecycle Management system, you will be the key expert for Level 3 support, ensuring consistent and accurate service delivery. **Responsibilities** * Escalation Ownership: Take end to end ownership of complex severity incidents including remediation. * Root Cause Analysis: Perform deep debugging across the stack (Access apps,ASP.NET Core APIs, services, T\-SQL, stored procedures). * Fixes \& Hardening: Design and implement production grade hotfixes and longer\-term code changes. * Documentation \& Knowledge Transfer: Author playbooks/runbooks, support guides, and post mortems. **Competencies ( 5 years experience)** * Education/Experience: Bachelor’s in Computer Science/Engineering (or equivalent experience). * 5–8\+ years in software engineering or production support. * .NET Expertise: ASP.NET Core, C\#, REST APIs. * SQL Expertise: Advanced T SQL, analyze complex store procedures. * Cloud \& DevOps: Experience with Git and CI/CD pipelines. * Incident Management: Proven track record managing Sev1/Sev2 incidents, **conducting RCAs, and implementing durable fixes.** **Nice to Have Skills** Microsoft Access Experience **What can we offer?** * 23 days of Annual Leave plus the 24th and 31st of December as discretionary days! * Numerous benefits (Heath Care Plan, Internet Connectivity, Life and Accident Insurances). * \`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Heath Care Plan…) * Free access to several training platforms * Professional stability and career plans * UST also, compensates referrals from which you could benefit when you refer professionals. * The option to pick between 12 or 14 payments along the year. * Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) * UST Club Platform discounts and gym Access discounts **If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in details. UST is waiting for you!** **In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability \& Inclusion, so we are interested in hiring people with disability certificate.** ### **Skills** .net,c\#.net,sql,cloud devops, ### **About UST** UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future\-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.