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Location:
Orgiva
Category:
Networks & Systems Administration

Indeed
Tech_Support Operator Level 1
**What is Telefónica Tech?**
Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey.
We are a team of over 6,200 courageous professionals working daily from various locations worldwide to achieve excellence through leadership grounded in transparency and teamwork. If you identify with our core values, we look forward to meeting you!
www.telefonicatech.com**What do we do in the team?**
Within the Cloud Service Delivery Center unit of Telefónica Cybersecurity & Cloud Tech, we are driven by our clients’ challenges, their transformation, and their success. Everything happening in the cloud motivates us. We live and breathe a complex technological world, where we create a space to design, integrate, and manage solutions that help our clients achieve their goals.
Specifically, in this area, our mission is: First-level operations and support for clients who entrust us with their IT systems, focusing primarily on computing infrastructure.
**What will your day-to-day be like?**
We are seeking a proactive and experienced Level 1.5 Technician to join our technical support team. This position focuses on delivering user assistance, handling more complex issues than a Level 1 technician, and ensuring customer satisfaction.
To achieve this, your daily responsibilities will include:
* Performing daily system and application reviews to proactively identify and resolve issues.
* Monitoring alerts and reports to ensure optimal service performance.
* Responding to inquiries, requests, or escalations from other support groups or the client’s internal responsible party via phone and email.
* Providing technical support to users across multiple channels (phone, email, ticketing tools) for issues requiring higher technical expertise.
* Acting as the first point of contact for receiving and handling support tickets.
* Classifying, prioritizing, and assigning tickets according to established procedures.
* Diagnosing and resolving support tickets in accordance with defined procedures.
* Delivering effective solutions and documenting resolution steps taken.
* Escalating complex or critical issues to higher support levels when necessary.
* Participating in planning and implementing changes within the technical environment, following established change management procedures.
* Ensuring all changes are performed in a controlled and documented manner.
* Keeping process documentation, procedures, and user guides up to date.
* Contributing to continuous improvement of support procedures.
* Collaborating with the team to identify and document effective procedures and solutions.
* Identifying, tracking, and resolving issues.
**And for this, we believe it would be ideal if you had…**
**Experience**
* Over 2 years of experience in similar roles.
**Education**
Required:
* Medium-level vocational training in Microcomputer Systems and Networks
Desirable:
* Higher-level vocational training in Networked Computer Systems Administration
**Technical Knowledge**
* Knowledge of Windows operating systems
* Knowledge of SQL, MDW, SAP
* Knowledge of O365
* Knowledge of hyperscaler services (AZURE, AWS, GCP, OCI, Kubernetes, DevOps)
* Knowledge of Linux/Unix operating systems
* Knowledge of Backup and Storage
* Knowledge of databases (NoSQL)
* Knowledge of virtualization environments: VDC, VDI
* Knowledge of MDM
* Knowledge of CC/UC (CCoD, Genesys)
**Skills that would fit well with the team for this role:**
* Customer orientation
* Self-learning ability and adaptability
* Problem-solving capability
* Proactivity and proposal of improvements
* Intermediate knowledge of hardware, software, and networks
* Excellent communication skills and customer service focus
* Ability to effectively solve problems and work in a dynamic environment
* Familiarity with incident and ticketing management tools
**Languages**
* Required: Spanish
* Optional: English B1
**What do we offer?**
* Work-life balance measures and flexible working hours
* Continuous training and certifications
* Hybrid remote work model
* Attractive social benefits package
* Excellent, dynamic, and multidisciplinary working environment
* Volunteering programs
**#WeAreDiverse #WePromoteEquality**
We firmly believe that diverse and inclusive teams are more innovative, transformative, and deliver better results.
Therefore, we promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition.
We want to meet you!

Calle Dr. Azpitarte, 1, LOCAL D, Beiro, 18012 Granada, Spain
Negotiable Salary

Indeed
Cloud Database Administrator
**Company Description**
Meet Unit4\. With over 40 years of heritage, we’re an agile, fast growing, Cloud company that is on a mission to redefine Enterprise Resource Planning (ERP) for mid\-market people\-centric organisations.
With our innovative, self\-driving, adaptive and intuitive software, our customers can spend more time on meaningful high\-value work.
At the heart of what we do lies a simple yet profound purpose: Improve how people work by focusing on what truly matters. — A powerful statement that enables different priorities for different people.
We’re shaping how work should feel, and we empower our people by providing them with the right tools to achieve the autonomy they need \- it's what makes us unique.
**Who we are**
We are a people\-first community that nurtures all the areas that surround your working experience. With us, you’ll be surrounded by a high\-performance team that supports your authentic self and celebrates your uniqueness.
We believe that ‘How work should feel’ is an evolving statement. Work goes beyond tasks and everyday responsibilities it’s about feeling valued, empowered, promoted, impactful, seen, and appreciated.
We are reimagining how work makes people feel.
**Job Description**
Are you a problem\-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting \- ranging from infrastructure, virtualization, operating systems, and the application stack.
Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.
**Qualifications**
Here are the qualities and qualifications we're looking for:
* **Experience in Windows OS, Active Directory, SQL server, Powershell**
* **Database Design \& Architecture:** Schema design, normalization/denormalization, Data partitioning and sharding strategies
* **Performance Optimization:** Query tuning and indexing
* Experience with **database monitoring** tools and proactive alerting
* Experience with PostgreSQL is an advantage
* Willingness to learn: We're always striving to improve and innovate, and we're looking for team members who share that mindset. We want individuals who are eager to learn new technologies and practices, and who are excited to grow their skills.
* Resourcefulness: As a Cloud Ops professional, you'll need to be able to search for information and apply solutions quickly and efficiently. We're looking for individuals who can think critically and creatively to find the best solutions.
* Technical skills: We require good knowledge of MS Windows Server monitoring and maintenance, as well as experience with automation and scripting tools such as PowerShell, JSON, or other scripting languages. Knowledge of network infrastructure, Microsoft Azure platform, and SQL Server is an advantage.
* Communication skills: Good communication skills in English, both verbal and written, are essential. We value team members who can collaborate effectively and clearly communicate technical information.
**Additional Information** **What we offer**
* a culture built on trust and accountability \- giving you the freedom and autonomy to be successful and make an impact
* balance \- with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
* growth opportunities \- we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
* talented colleagues, role models and mentors \- work, learn and be inspired by some of the best talent in the software industry
* a commitment to sustainability \- with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
* a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all
**Our commitment to equity**
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills, qualifications, and our current business needs. We know that diversity brings fresh perspectives, ideas, and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents\-to\-be to apply. If you would like to know more about our commitment to diversity, visit our blogs:
* Our focus to DEI remains central to who we are
* Inclusive hiring at Unit4: Building equal opportunities for all
**Background check**
**This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries – we'll handle it according to local privacy laws and keep your information safe. Questions? Feel free to reach out!**

Calle Dr. Azpitarte, 1, LOCAL D, Beiro, 18012 Granada, Spain
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