Customer Service (Temporary)

Description

Who we are At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection \- from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them. Guided by a culture of continuous improvement that fosters resilience and self\-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change, Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters. Alicante, Spain Customer Service (Temporary) 164459 As part of the Customer Service team, you will be the key point of contact for our customers, managing their needs in accordance with company procedures and collaborating closely with various internal departments. In return for your customer orientation, communication skills, and organizational ability, you will find a collaborative environment that supports your professional development and service excellence. **More about the role** * Telephone support for inquiries, complaints, incidents, and orders * Management and processing of administrative refunds in the system * Resolution of incidents in coordination with other departments (logistics, sales, order entry, etc.) * Support for sales representatives in customer management and coordination of material shipments * Registration, tracking, and resolution of incidents in CRM (Salesforce), contributing to continuous improvement **More about you** * Intermediate or higher education in Commercial Administration or related field * Minimum 2 years’ experience in general administrative functions and customer service * Excellent communication skills, with customer orientation and attention to detail * Ability to build relationships, work in teams, and manage priorities * Organized, proactive, and solution- and goal-oriented individual * English level B2 * Intermediate Office user; SAP and CRM (Salesforce) knowledge is desirable. **More about what we offer** As one of the world’s leading hearing care providers headquartered in Switzerland, we’re committed to building an inclusive culture. We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans. For this vacancy only direct applications will be considered. Sonova is an equal opportunity employer We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.