Job Summary: We are seeking a Reception Assistant to support customer service and administrative tasks, ensuring proper service aligned with company standards. Key Highlights: 1. Support customer service and reception 2. Assist with check-in and check-out processes 3. Join a solid and growing hotel chain **Description:** ---------------- At **BLUESEA Hotels**, we make traveling easy, accessible, and hassle-free. We are a hotel group specialized in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: the Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Almería Coast, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive for continuous improvement so that every stay surpasses the previous one, committing to cutting-edge, flexible, and responsible management. Currently, we are expanding our team and seeking to hire a Reception Assistant for the Reception Department, whose primary mission will be to support the reception team in customer service and basic administrative tasks, ensuring proper service aligned with company standards. **Responsibilities:** * Support customer service and reception. * Assist with check\-in and check\-out processes under supervision. * Support reservation management and handling of customer requests. * Provide basic information regarding hotel services, facilities, and operating hours. * Answer telephone calls and manage email correspondence. * Support incident management and report situations to the direct supervisor. * Assist with administrative tasks and daily departmental recordkeeping. * Coordinate with other departments to ensure proper customer service. * Comply with quality standards, occupational risk prevention, and data protection requirements. **Requirements:** --------------- * Education in tourism, hospitality, or customer service. * Prior experience (customer service experience or hotel internships are desirable). * Basic knowledge of computer and office software tools. * Advanced level of English. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive working environment. * Professional training and development.