Junior Helpdesk Support Specialist

Description

Summary: Seeking an energetic entry-level Junior Helpdesk/IT Support Desktop Specialist with strong troubleshooting and communication skills to provide PC and Apple hardware/software support and resolve technical issues for users. Highlights: 1. Opportunity for exposure to an enterprise-computing environment 2. Focus on user satisfaction through timely follow-up and strong technical skills 3. Collaborative team environment with a desire to learn new skills TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100\+ offices has its own individual identity, and each also has its own unique rewards. We are currently seeking an energetic individual to work full\-time in our Barcelona office as a Junior Helpdesk/IT Support Desktop Specialist. This is an entry\-level position for someone with 0 to 2 years of experience with a chance to be exposed to an enterprise\-computing environment. The qualified candidate should have good technical troubleshooting skills and excellent non\-technical communication skills, both in written and oral formats. Responsibilities include:* Provide installation and support of PC and some Apple hardware and software (including peripheral devices such as printers and USB devices) * Be able to receive and respond to incoming calls, and/or e\-mails regarding workstation and peripheral performance and use requests * Perform on\-site analyze, diagnosis, and resolution of workstation and peripheral problems for a variety of end users, and recommend and implement corrective hardware and software solutions, including remote repair * Adhere to procedures for logging, reporting and monitoring helpdesk requests. * Must create a high level of user satisfaction through accurate timely follow up, strong technical skills, good customer communication and relationship building Required Skills and Experience:* Must be fluent in the English language * The ideal candidate should have strong interpersonal skills and ability to interact favorably with a wide variety of people * Highly self\-motivated and with reasoning skills * Knowledge of Microsoft Windows Desktop Operating Systems (Windows 11 PRO) * Knowledge of MacOS is desirable * Knowledge of office productivity software such as Microsoft Outlook, Word, Excel, etc. * Knowledge of basic networking and connectivity \- DHCP, DNS, Cabling, etc. * Knowledge of Antivirus and Spyware removal techniques * Ability to quickly diagnose and fix problems * Ability to articulate and maintain attention to technical details * Ability to open a computer and replace defective components * Desire to learn new skills * Ability to follow through and document issues as well as resolutions * Be able to work in a team\-oriented, collaborative environment * Familiar with Microsoft Active Directory a plus