POST-SALES CONSULTANT SAU

Description

Job Summary: We are looking for a Post-Sales Consultant SAU to provide customer support and resolve technical incidents related to the Epsilon Nómina software, while delivering training and collaborating on projects. Key Responsibilities: 1. Customer support and resolution of technical incidents for Epsilon Nómina 2. Preparation and delivery of training presentations/webinars for clients 3. Training and mentoring of new colleagues **Description:** ---------------- Hello! At Grupo Castilla, we are seeking a **Post-Sales Consultant SAU** to help elevate our team to the next level. **Ready to join our team?** **About Grupo Castilla** Grupo Castilla is a market leader in knowledge-based services and software for HR management, offering a unique 360º approach. Since our founding in 1979, we have evolved into the strategic HR partner for nearly 3,800 clients, supported by a team of over 500 professionals and 15 offices across Spain. **The Role** * Within the SAU Unit, you will be responsible for customer support and resolution of technical incidents related to the Epsilon Nómina software. Your responsibilities will include, among others: * Resolving customer requests or technical-labor-related incidents, aiming to resolve them efficiently and carry out appropriate follow-up; achieving required productivity levels. * Preparing and delivering training presentations/webinars for clients in the technical-labor domain. * Training and mentoring new colleagues—covering product functionality, labor regulations, best practices, client communication, as well as internal management aspects: methodology, work procedures, internal applications, etc. * Performing pre-sales and sales tasks—functional or technical—as required. * Collaborating on R&D&I projects. Any other duties or responsibilities required by technical, economic, organizational, or production needs of the company. All of this within the framework of internal functional mobility or versatility. **What We Offer:** * Joining a leading, continuously growing company. * Competitive salary commensurate with experience. * Excellent working environment and permanent employment contract. * Flexible working hours and 100% remote work option. * Social benefits including school assistance, computer purchase support, study grants, optical expense coverage, etc. * Continuous professional development programs. * Opportunities for professional growth. **Requirements:** --------------- **What Are We Looking For?** * University degree (Bachelor’s or equivalent), preferably in Labor Relations or Labor Sciences; degrees in Law are also acceptable. * Additional training in Epsilon Nómina is valued. * Minimum one year of relevant experience, particularly in customer support and/or resolution of labor-related incidents. * At Grupo Castilla, we guarantee equal opportunities and non-discrimination based on race, gender, sexual orientation, religion, disability, age, nationality, or any other characteristic protected by law.