Job Summary: Quality Compusoft is seeking a technical support specialist for customer service and system maintenance, offering professional development within a stable work environment. Key Highlights: 1. Professional development opportunity 2. Stable work environment 3. Customer service and technical support **Description** Quality Compusoft, with over 25 years of experience in veterinary practice management software, offers a position in its technical support department to perform the following responsibilities: \- Customer service: Addressing all customer inquiries and issues related to the use and operation of our proprietary veterinary practice management software. \- Customer technical support: Network administration, server administration, workstation management, hardware, antivirus, and backup solutions. \- Internal system maintenance: Equipment installation, server configuration, and network maintenance. We offer you the opportunity to advance your professional career within a supportive and stable work environment. Responsibilities: Telephone support for remote incident resolution. Internal incident resolution and system maintenance. Working Hours: Monday to Friday, from 10:30 to 19:30, with a one-hour lunch break. Minimum Requirements: Proven experience (minimum 1 year) in incident management and resolution. Experience in customer service. Ability to work effectively in a team. Strong interpersonal skills and professional appearance. Technical Skills: In-depth knowledge of operating systems: Windows clients and servers. In-depth knowledge of hardware, networks, and firewalls. In-depth knowledge of Microsoft Office, especially Access. **Requirements** **Minimum Education** Higher Vocational Training Cycle \- Network Systems Administration **Minimum Experience** At least 1 year **Industry Type of the Position** Software Programs **Category** Customer Service \- Customer Support **Level** Employee Position Type: Full-time, Permanent Salary: €19,000.00\-€20,000.00 per year Benefits: * Intensive summer working hours Work Location: Hybrid remote work in 28022 Madrid, Madrid province