At Boslan, part of Accenture, we are a reference in Engineering and Consulting services, providing specialized support for the comprehensive management and development of projects. We are a multidisciplinary team driven by a service-oriented mindset and a close, collaborative approach—both within our projects and with our clients. Since our founding in 2000, we have continuously grown. Today, we participate in engineering and consulting projects worldwide. We are seeking a bilingual or native French speaker who also speaks Spanish, for a key role in claims management, customer support, and campaign tracking. If you are comfortable working with data and Excel, and possess strong interpersonal skills, this position is an excellent fit for you. **Responsibilities** * Managing and resolving customer claims. * Customer communication and support via email. * Opening, categorizing, and tracking support tickets. * Coordinating, supporting, and supervising tasks carried out by external vendors. * Analyzing campaign-related data on the platform provided by Repsol. * Managing and processing information in Excel. **Requirements** * Bilingual or native-level French. * Fluent Spanish. * Solid Excel proficiency. * Strong organizational, tracking, and communication skills. * Problem-solving orientation and attention to detail. Permanent contract **What you’ll love about Boslan:** * **A compensation package that goes beyond salary**: including flexible remuneration tailored to your needs. * **A company where you can grow**: with a training platform available to all employees without exception. * **Being part of Accenture**, one of the industry’s leading companies—and specifically within Industry X, our most forward-looking business unit. * **Stability and security**: a permanent contract and life insurance from day one, plus optional health insurance. If what you’ve read excites you and you believe your profile matches our requirements, don’t hesitate to submit your application. We look forward to continuing Boslan’s growth alongside professionals like you. At Boslan, we are committed to equal treatment and opportunities for women and men, and we champion diversity as a driver of success within our organization. Your application will therefore be evaluated solely and exclusively based on the objective requirements of the position—without consideration of personal factors such as gender, sexual orientation, race, religion, country of origin, marital status, or family responsibilities.