CUSTOMER SERVICE AND ACCESS CONTROL J. SOROLLA

Description

Position Summary: LogiRAIL seeks Customer Service and Access Control staff to assist passengers, manage incidents, and provide information at the station. Key Highlights: 1. Customer Service and Access Control at Railway Station 2. Incident Management and Ticket Issuance 3. Team Collaboration and Passenger Assistance ###### **JOB OFFERING DETAILS:** Job Reference: HP260192 Description: CUSTOMER SERVICE AND ACCESS CONTROL J. SOROLLA Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * VALENCIA J. SOROLLA(VALENCIA) * Posted: 20/03/2026 * Number of Positions: 1 * Contract Type: Temporary * Working Hours: Full-time * Minimum Experience: 0 Months Requirements: **LogiRAIL**, a leading company in the railway sector, is selecting 1 person to join the Customer Service and Train Access Control team at Joaquín Sorolla Station. **Main Responsibilities** * Communicating all necessary travel information to passengers in real time: schedules, departures, arrivals, delays, and cancellations * Controlling passenger access to trains via PDA check\-in, verifying that the ticket is valid for the date and time * Providing information on schedules, routes, and railway services * Managing incidents * Last-minute service point: issuing, modifying, and canceling transport tickets * Processing compensation claims, issuing invoices, and receiving/managing complaints * Assisting customers in the Club Lounge: personalized assistance, buffet replenishment, public address announcements, and document management * Assisting passengers with special needs * Collaborating with the station team to ensure smooth communication **What We Offer** * Initial training provided by the company * Corporate uniform provided * Full-time working hours * Rotating shifts from Monday to Sunday, morning and afternoon, following a monthly schedule * Service hours: to be determined according to operational needs * Expected Start Date: 27/03/2026 * Contract: to be determined based on service requirements **Application Period:** The application period remains open from 20/03/2026 until 23/03/2026 * " Apply as soon as possible! Applications will be processed in order of registration" Requirements: **Academic Qualifications:** Minimum Education: Basic Vocational Training (FP Básico) * Computer Skills * **Professional Experience:** * Prior experience in customer service at railway stations or similar transportation environments (airports, terminals, etc.) will be valued. * Experience in information desks, incident management, telephone support, or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical Competencies:** * Basic proficiency in computer tools and incident management systems. Ability to write clearly and accurately. * **Personal Skills:** * Active listening and strong oral and written communication skills. * Clear diction. * Ability to prioritize tasks based on urgency. * Organizational skills, attention to detail, and agility in recording information. Flexibility in working hours. * **Personal Profile:** * Proactive, responsible, and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if the schedule requires it.