Customer Service Assistant

Description

**Description:** ---------------- Join the \#TeamSiroko! At Siroko, we never stop growing — we’re flying higher and higher ✈️ — and we need your talent to \#inspireothers. At Siroko, we are looking for a **Customer Service Assistant** to join our team and support the various business needs and opportunities ahead of us. Siroko is an internationally specialized brand in sports products, particularly those related to snow, cycling, gym & training, and lifestyle. **What will your responsibilities/tasks be?** Provide customer support via email and phone to assist and/or resolve any type of question, inquiry, or issue, following the company’s procedures and policies in effect at all times. **➡️ What do we expect from you?** * A genuine spoken and written English level equivalent to at least B2\. * Strong customer orientation and excellent verbal and written communication skills. * Ability to work effectively as part of a team (e.g., not hesitating to ask a colleague for help when needed, or offering assistance when required). * Adaptability to changes across any online project. * Familiarity with using social media and digital tools in general. * Prior experience in a similar role within e-commerce and/or digital environments would be a great advantage :) **What do we offer you?** Full-time temporary contract (). Initially, the position is on-site during training at our offices located in the center of Gijón (Asturias), followed by a hybrid arrangement. Compensation according to collective agreement. * Initially, working hours will follow standard office hours: Monday–Thursday, 08:00–16:45 (with a 30-minute lunch break); Fridays, 08:00–15:15. During summer, continuous working hours from 08:00 to 15:00\. A paid day off on your birthday (if it falls on a weekend or holiday, you may move it to the nearest preceding or following workday). In-house English classes — scheduled for midday to minimize impact on your afternoon departure time. Free and unlimited psychological therapy for all company employees. ✅ Referral Program and Baby Bonus. Very attractive discounts across our entire Siroko product range: www.siroko.com A creative, dynamic, and collaborative work environment. * ️ Opportunity to work alongside a passionate team and on challenging projects. Opportunities for professional growth and development within the company. **ℹ️ Selection Process:** Telephone interview with HR (maximum 30 minutes). Final interview with Customer Service team + HR. If you believe your profile fits, don’t hesitate to apply. We look forward to hearing from you!Ability to work effectively as part of a team.