Job Summary: This role contributes to the tracking and coordination of projects, vendors, and operational activities, supporting the planning and management of technology services. Key Highlights: 1. Coordination and tracking of operational tasks and projects. 2. Management of requests and incidents using ticketing tools. 3. Support for operational management of technological solutions and processes. Job Function: Hidden (34762) Why SoftwareOne?: **SoftwareOne and Crayon** have joined forces to form a global AI-powered software and cloud solutions provider, with an ambitious vision for the future. Present in over 70 countries and supported by a diverse team of more than 13,000 professionals, we offer unparalleled opportunities for talent to grow, make an impact, and help shape the future of technology. At the heart of our business are people. We empower our teams to work without borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you are passionate about cloud, software, data, artificial intelligence, or building strong customer relationships, you will find a place here to thrive. Join us and become part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can truly go global. The Role: Location: Méndez Álvaro, Madrid | Work Mode: On-site | Visa Requirements: Valid work permit for Spain | Languages: Spanish mandatory, English desirable **Role Introduction** As our new Coordination Support Technician, you will contribute to the tracking and coordination of projects, vendors, and operational activities within a large-scale corporate environment. Your work will be critical in supporting the planning, task control, and operational management of technology services and solutions. You will collaborate with various internal teams, external vendors, and end users to manage requests, track tasks, and ensure processes run efficiently. Your contribution will help maintain service quality and the smooth operation of business activities. **Key Responsibilities** * Coordinate and track operational tasks and project activities * Manage requests and incidents using ticketing tools such as Jira, Remedy, or Snow * Support the administration and coordination of technological solutions and processes * Coordinate with external vendors on deliverable tracking, timelines, and service-level agreements * Provide support for operational management related to mobile devices * Manage incoming, outgoing, and warehouse organization of materials * Facilitate communication among internal teams, users, and vendors to resolve incidents What We Expect From You: Essential: * Intermediate or Advanced Vocational Training qualification in a technical or administrative field * Experience in task coordination, project support, or operational management * Familiarity with ticketing tools such as Jira, Remedy, Snow, or similar * Strong organizational skills and ability to manage multiple tasks simultaneously * Analytical thinking and problem-solving capability Desirable: * Knowledge of agile methodologies such as Scrum or Kanban * Experience working in large-scale corporate environments * Basic or intermediate level of English * Residence in Madrid or surrounding areas