Night Hotel Receptionist / Night Auditor

Description

Job Summary: We are seeking a Receptionist for 4–5 star hotels who delivers an exceptional welcome and impeccable service, managing check-in/out processes and coordinating across departments to ensure a memorable guest stay. Key Highlights: 1. Minimum 1–2 years of experience in 4–5 star or luxury hotels. 2. High level of English (spoken and written). 3. Proficiency in hotel property management systems (SIHOT, Opera, Protel). **Job Description** Responsibilities will align with those of this position in 4–5 star hotels, as outlined below: \- The receptionist serves as the hotel’s first impression for guests, delivering an exceptional welcome experience, personalized attention, and impeccable service consistent with luxury establishment standards. They will manage the full check-in and check-out process, address guest requests, and coordinate with other departments to ensure a memorable stay. **Functions and Responsibilities** \- Greet and welcome guests courteously, warmly, and professionally. \- Manage the registration (check-in) and departure (check-out) processes in accordance with established protocols. \- Adhere to procedures and checklists inherent to this position. \- Answer telephone calls and emails professionally, resolving inquiries and handling reservations. \- Coordinate with concierge, housekeeping, maintenance, and other departments to fulfill guest requests. \- Operate the property management system (PMS) to record guest data, payments, and preferences. \- Inform guests about hotel services, promotions, and local activities. \- Proactively resolve incidents with a focus on guest satisfaction. \- Uphold the brand’s established image and protocol standards. \- Ensure confidentiality and security of guest information. **Requirements** \- Minimum 1–2 years of front desk experience in 4–5 star hotels or luxury establishments. \- Excellent appearance, diction, and interpersonal skills. \- High level of English (spoken and written); additional languages are a plus. \- Proficiency in hotel property management systems (SIHOT, Opera, Protel, or similar). \- Ability to work effectively in teams and under pressure. \- Attention to detail, problem-solving ability, and service orientation. Employment Type: Full-time Experience: * Front Desk: 2 years (Preferred) Language: * English (Preferred) Work Location: On-site