Job Summary: We are seeking an IS & Operations Project Support Engineer with experience in IT support, focused on ticket management, user training, and participation in development projects. Key Responsibilities: 1. L2 support and ticket escalation. 2. User training on systems. 3. Participation in projects and RFCs. **At Saica Group**, we offer sustainable paper solutions for the manufacturing of corrugated cardboard and packaging, promoting circularity in waste management. We are one of the leading companies in Europe in the production of recycled paper for corrugated cardboard, with an annual production capacity of approximately 4 million tons of this material. With more than 12,000 employees and a presence in Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, the United States, and Poland, Saica Group operates through four business lines: production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), production of corrugated cardboard packaging (Saica Pack), and flexible packaging (Saica Flex). **Job:** IS \& Operations Project Support **Job Description:** **TASKS AND RESPONSIBILITIES:** * Based in Madrid, providing support to the entire group, primarily in the Pack area, with frequent travel for ERP implementations and support * Ticket management in accordance with SLAs, resolving at L2 level or escalating to other department members as required * Training and communication to users regarding system changes * Participation in development projects and Change Request (RFC) management, in close collaboration with users and corporate departments * Potential participation in the 24x7 on-call team **Work Experience:** IT Support **Education:** Degree: Engineering (mandatory) **Worker Type:** Regular **Why choose Us** By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. *Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life.* *All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.*