Join Zenova as a Customer Service Agent At Zenova, we are transforming how the real estate sector manages energy, sustainability, and efficiency. Our all-in-one software centralizes key processes such as utility contracting, cost and consumption optimization, and ESG compliance. We already have a market-validated product, top-tier clients, and an ambitious roadmap. We are looking for service-oriented individuals eager to make a real impact on our customers’ experience and on the digitalization of the real estate sector. We are hiring a Customer Service Agent with a strong customer orientation, organizational skills, and attention to detail. You will play a key role in resolving incidents for both end customers and real estate sector accounts, directly contributing to our customers’ satisfaction and loyalty. Responsibilities * Handle and manage incidents and requests from end customers and B2B real estate accounts. * Manage tickets via HubSpot, ensuring appropriate response and resolution times. * Serve as the primary point of contact for customers, delivering approachable, clear, and solution-oriented support. * Analyze incoming incidents and propose improvements to customer service processes. * Follow up on open cases until their proper resolution. * Coordinate with Operations, Product, and Technology teams to resolve incidents effectively. What we’re looking for * Prior experience in customer service, customer support, or client-facing roles (B2C and/or B2B). * Strong customer orientation and problem-solving skills. * Excellent written and verbal communication skills. * An organized, proactive individual capable of managing multiple incidents simultaneously. * Comfort working with digital tools and ticketing systems. **Nice-to-have:** * Experience using HubSpot or other CRM/ticketing tools. * Experience in SaaS, PropTech, or Real Estate Tech environments. * Experience supporting B2B accounts. Why join Zenova? * Hybrid work model (3 days in office + 2 days remote). * Flexible compensation and private health insurance. * Payflow: on-demand salary. * 25 vacation days + reduced summer working hours. * Cultural benefits platform. * Continuous learning and fast-track growth opportunities. If you’re passionate about customer service and want to be part of an ambitious, purpose-driven scale-up, we’d love to meet you.