Job Summary: We are looking for an organized and solution-oriented person to join the Customer Service team in the Aromas Division, managing orders and coordinating the Order-to-Cash process. Key Responsibilities: 1. Manage and track orders and samples in SAP 2. Internally coordinate the customer outbound process 3. Provide administrative and operational support to the commercial team JOB DESCRIPTION **We are seeking a person to join our Customer Service team in the Aromas Division (LSA) – temporary position.** Are you passionate about order management, internal coordination, and detailed tracking of commercial processes? Are you motivated to work in a dynamic environment where organization and precision make the difference? At Lucta, we are looking for someone like you: organized, solution-oriented, and experienced in Customer Service, capable of ensuring efficient Order-to-Cash process management and delivering a positive experience for our customers. This is a **temporary replacement position**, with immediate start. Your Mission Be the key point for order and sample management and tracking, ensuring an efficient flow from order entry through to invoicing and collection. Your role will be critical in internally coordinating the customer outbound process in SAP, maintaining smooth communication with customers and the commercial team, and contributing to the smooth operation of the Customer Service area within the Aromas Division during the replacement period. Your Main Responsibilities Order Management and Order-to-Cash Process Manage orders and samples in SAP (Order-to-Cash process). Monitor the customer outbound process and perform corresponding tracking. Send and track technical documentation to customers. Track overdue payments and initiate collections as appropriate. Ensure proper document management and information traceability within the system. Commercial Support and Coordination Provide administrative and operational support to the commercial team. Coordinate information arising from business trips and commercial activities. Analyze and classify potential customers obtained at trade fairs and commercial events. REQUIREMENTS What We Are Looking for in You Education Medium-level Vocational Training (CFGM) or equivalent. Languages Spanish and English. Experience 2–5 years of experience in Customer Service. Experience working with SAP Business Client. Experience in order management and commercial administrative processes. Key Competencies Organizational ability and attention to detail. Customer orientation and strong communication skills. Ability to manage multiple processes simultaneously. Teamwork and coordination with internal departments. Proactivity and accountability in task follow-up. What We Offer Join the Aromas Division of a solid company with international presence. A dynamic and collaborative environment. **Temporary replacement contract**, with immediate start. An opportunity to be part of a team with direct impact on customer experience.