CUSTOMER ADVISOR BADAJOZ - AVD. VILLANUEVA

Description

Job Summary: Attends to customer needs, generates sales, provides administrative support, and executes telephone-based commercial actions in the office. Key Responsibilities: 1. Customer service and generation of sales opportunities. 2. Administrative support to increase office efficiency. 3. Incident management and customer retention. **CUSTOMER ADVISOR** **Location: Badajoz (Avda. Villanueva).** **Working Hours:** 9:00–14:00 and 16:00–19:00 **Job Description:** * Attend to customer needs and generate sales opportunities (direct sales, retention, reactivation, etc.) through direct contact with office customers and use of retention tools (Te Cuidamos). * Provide administrative support to the Office Director and Commercial Technicians to increase office efficiency. * Execute telephone-based commercial actions aimed at reactivating former customers or cancelled policies. * Attend potential customers visiting the office seeking information, to identify possible insurance needs. * Process incidents affecting the insurance policies of portfolio customers, improve customer retention levels, and generate new opportunities. * Commercial tasks derived from the SGC (Customer Service System). * Comply with MAPFRE Group’s institutional and organizational principles. **Requirements** * **Required Knowledge** + Teamwork + Direct sales + Customer retention + Insurance + Customer orientation + Commercial skills + Sales * **Desirable Qualifications** Initiative Results-oriented Commitment. Customer orientation. Problem-solving ability. *"All selection processes conducted by MAPFRE are carried out under the principle of EQUAL OPPORTUNITY and NON-DISCRIMINATION, with the candidate’s COMPETENCIES and PERSONAL AND PROFESSIONAL MERIT serving as the sole criteria for final selection for the position.* *We foster inclusive work environments that value diversity and prohibit discrimination on grounds of gender, race, ideology, religion, sexual orientation, age, nationality, disability, or any other personal, physical, or social condition."* *By applying to this job offer, you acknowledge and consent to MAPFRE’s processing of the personal data you have voluntarily provided via this platform. If you provide personal data of third parties other than yourself, you guarantee that you have obtained their prior consent for sharing such data and have duly informed them.* *As the data controller, MAPFRE will process your data solely for the purpose of managing your participation in selection processes; profiling may be carried out and automated decision-making may result from such processing. To manage your participation in various selection processes across MAPFRE Group companies, subsidiaries, affiliates, and Fundación MAPFRE, your data may be shared with these entities and subject to international transfers.* *Additional information regarding data protection at MAPFRE can be consulted at* *https://www.mapfre.com/corporativo\-es/clausulas/RRHHseleccion.pdf* *where we indicate how to exercise your rights of access, rectification, erasure, restriction, objection, and data portability.* *To explore more job opportunities, we invite you to visit WORK AT MAPFRE and register on our employment portal.*