Operations and Customer Service Assistant

Description

Job Summary: We are looking for a versatile individual to handle comprehensive administrative management, customer service, and network expansion—with visible impact and strong initiative. Key Highlights: 1. Visible impact and opportunity for initiative 2. Administrative management, customer service, and network expansion 3. Agile and growing startup environment We seek a versatile person responsible for end-to-end administrative management (invoicing and payroll support), customer service, and supporting our network expansion by onboarding new nurseries. If you’re seeking a routine or low-profile role, this is not the right fit. However, if you’re motivated to join a team where your impact will be visible every day and your initiative is essential, we encourage you to keep reading. **Key responsibilities you’ll undertake:** * Administrative and Financial Management: You’ll manage the full invoicing cycle (issuance, review, and follow-up) using Holded. * Customer Service: You’ll serve as the primary point of contact for our existing customers via email and phone. * Prospecting and Onboarding: You’ll make calls to nurseries to introduce our project and secure their enrollment in our network. * Data and Operations Management: You’ll maintain an up-to-date CRM and support the operations team with daily administrative tasks. * People Support (HR): You’ll assist the HR lead with required administrative procedures. * Grant and Subsidy Management: You’ll collaborate on preparing and submitting applications for platform-related grants and subsidies. Requirements * Administrative experience: Prior background in administration, ideally involving invoicing or administrative support. * Communication skills: Excellent oral and written communication, with fluency in English. * Human-oriented commercial profile: Ability to conduct calm, active-listening–driven, and highly assertive calls. * Organization and multitasking: You must be highly organized; you’ll juggle multiple concurrent responsibilities (payroll, invoices, calls) and need to prioritize effectively. * Digital proficiency: Fluent use of tools such as Excel, Holded, Factorial, and CRM. **We’ll positively consider:** * Registration in Barakaldo. * Customer Success experience: If you’ve previously worked with customers, you’re already ahead. * Education sector experience: We’d love to hear that you’ve worked with nurseries or educational centers. * Startup/SME DNA: If you’re already familiar with the pace of an agile company, you’ll fit right in. Perhaps we’re not your ideal company… but here’s our value proposition: Stability and well-being for your daily life * Transparent salary: We speak plainly—€20,000–€22,000. * Holistic well-being (Alan): Company-funded health insurance (reimbursements for physiotherapy, dentistry, psychology, nutrition, and optometry). * Protection against unforeseen events: If you fall ill, we cover 100% of your salary for the first three days. * Flexible compensation (Factorial Benefits): Save on meals, transportation, or nursery expenses. Flexibility and genuine work–life balance * Hybrid and flexible model: Half the month remote, half in-office—with flexible hours for arrival and departure. * Time for yourself: 23 vacation days plus your birthday off, always. Culture, belonging, and community * Humanity and support: We focus on solutions—but you’ll always be backed by the team. Here, mentorship comes first. * Multicultural environment: A diverse team with varied backgrounds and nationalities. * Team moments: Alternate Thursdays with “Tortilla del Galatea,” plus off-sites and activities outside the office. Impact and professional growth * Growing project: There’s so much to do that you’ll learn something new every day. It’s the ideal environment to accelerate your career by tackling real challenges with direct impact.