Job Summary: The Assistant Manager coordinates leasing and reservation activities, supporting the Property Manager in daily operations to achieve revenue and occupancy goals. Key Highlights: 1. Responsible for tours and the leasing process. 2. Collaborates with the Property Manager on operational goals. 3. Promotes resident satisfaction and retention. **ABOUT GREYSTAR** Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional\-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia\-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world\-class service in the rental residential real estate business. To learn more, visit www.greystar.com. **JOB DESCRIPTION SUMMARY** The Assistant Manager is responsible for coordinating and executing leasing and reservation activities, as well as supporting the Property Manager in the daily asset management to achieve budgeted revenue, occupancy priorities, resident retention, and leasing objectives.**JOB DESCRIPTION** ***Key Responsibilities*** * Always serves as a role model, demonstrating the Company’s core values. * Responsible for tour activities, ensuring the Property meets the Company’s required standards, conducting follow\-up calls, and collecting feedback after all tours. * Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing leasing documentation, and completing move\-in, move\-out, and eviction notice procedures in accordance with established policies. * Uses Property systems to generate sales and leasing reports, monitor unit availability data, log maintenance requests, and document incidents and accidents, ensuring records are up\-to\-date and accurate. * Interacts proactively with residents to improve service quality. * Promotes resident satisfaction and retention by ensuring timely responses to questions, requests, and complaints, and taking necessary actions to resolve service issues. * Manages on\-site inquiries, ensuring an adequate inventory of “ready\-to\-lease” apartments, recommending rent pricing and concessions, and monitoring daily sales and leasing activities. * Ensures proper implementation of advertising and promotional activities. * Develops and maintains relevant local knowledge regarding resident needs (transportation, entertainment, services, etc.). * Stays informed about current market conditions and competitor activity that may impact occupancy and asset performance. * Coordinates tenancy management processes, including periodic apartment inspections, managing evictions, imposing and collecting late fees and other charges per lease agreements, and monitoring lease expirations to control vacancy levels. * Manages payments and follows up on outstanding rents per established processes, promoting renewals and other revenue sources. * Collaborates with maintenance to ensure the physical aspects of the asset meet Company standards and coordinates model apartment inspections to align with market expectations. * Works with the Property Manager to align operational priorities and achieve leasing and occupancy goals. * Collaborates with the Property Manager to ensure correct implementation of Company\-defined operational and training processes. * Supports the Property Manager in ensuring compliance with applicable Spanish laws governing leases, Health and Safety, and Company policies. * Contributes to investor satisfaction by preparing operational reports and tracking incidents or client/owner requests. * Reviews and analyzes financial and operational reports to identify and resolve issues affecting leasing performance, utilizing internal Company resources as needed. * Identifies and implements opportunities to generate new revenue streams and maximize utility efficiency. * Assumes operational responsibilities delegated by the Property Manager during their absence, ensuring proper organization and execution of tasks in line with Greystar’s expectations. * Participates, as required, in an on\-call rotation to provide after\-hours emergency support. * Ensures asset operations comply with Company policies and applicable laws related to residential housing and rental operations. ***Experience and Skills*** ***Essential*** * Ability to work independently and collaboratively with various stakeholders. * Flexible approach to working in dynamic and constantly changing environments. * Self\-awareness and cultural sensitivity, with the ability to adapt communication, negotiation, and relationship\-building skills according to audience. * Excellent organizational skills, multitasking ability, and capacity to prioritize. * Numerical skills required to perform the duties outlined above. * Enthusiasm for delivering an exceptional stakeholder experience and continuously improving one’s own knowledge. **Desirable** * Proven experience driving sales/leasing performance and managing operations within the real estate or similar sector. * Knowledge of Landlord/Tenant legislation. * Proficiency in spoken and written English. * Experience collaborating in multifunctional operational environments. * Demonstrated track record of delivering service excellence in a similar role or setting. ***Important Notice:*** *Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.*