Job Summary: We are seeking passionate CAU Technicians who are enthusiastic about technology and user support to join a dynamic team, collaborating on incident handling, maintenance, and technical support. Key Highlights: 1. Stable project with public-sector clients. 2. Collaborative and dynamic work environment with professional growth opportunities. 3. Continuous training and certification opportunities. We are looking for **CAU Technicians** in Alcalá de Henares! If you are passionate about technology and user support, and wish to join a dynamic and continuously evolving team, we want to meet you! **Main Responsibilities:** * Incident management via ticketing system, both remotely and on-site. * Installation, configuration, and uninstallation of end-user equipment, software, and peripherals. * Hardware maintenance and repair. * Assistance with usage and troubleshooting of operating systems, office applications, and corporate tools. * Support for infrastructures such as network systems, telephony, cybersecurity, and servers. * Document management, updating, and periodic reporting of all interventions. * Collaboration and coordination with ICT teams and other departments to ensure service quality and continuity. **Requirements:** * Hold a **higher vocational training qualification in IT or equivalent**. * Possess a **Microsoft certification (MCSA, MCSE, Microsoft 365, Azure Administrator, etc.)**. * Experience in on-site and remote support for incident resolution. * Experience in hardware/software installation and repair, equipment configuration, and documentation preparation. * Experience in system and network administration, including network electronics configuration, IP telephony management, email accounts, and associated services. * Experience in maintaining web services, intranets, and common infrastructures. * Proficiency in Linux and Mac operating systems. **Personal Competencies:** * Analytical ability and problem-solving skills. * Attention to detail. * Clear and effective communication. * Adaptability and continuous learning. * User orientation and service quality focus. **What We Offer:** * Integration into a stable project working with public-sector clients. * A collaborative and dynamic work environment offering learning and professional growth opportunities. * Continuous training and certification opportunities related to document management, office tools, and administrative competencies. * Competitive compensation package, flexible working hours, and terms commensurate with your experience. If you are interested in joining a team that values initiative, rigor, and continuous improvement, please send your CV and a brief cover letter highlighting your experience and competencies in technical support, user assistance, and incident resolution.