IT Process Manager

Description

Job Summary: We are seeking an IT Process Manager to support the digital transformation of the Public Administration, with a focus on optimizing IT services and continuous improvement. Key Highlights: 1. Be part of cutting-edge projects within a rapidly expanding technology company. 2. Work in a multidisciplinary, innovative, and collaborative team. 3. Advise on IT management and governance methodologies and frameworks. DESCRIPTION Are you passionate about technology? Do you have experience managing IT processes and services, or have you participated in IT process and operations improvement projects? Are you ready to take on a new challenge? Would you like to join one of our teams? If you seek to join a wide variety of cutting-edge projects within a fast-growing technology company, we want to meet you! **About us...** We are Lanit Consulting, specialists in technological and business consulting, delivering comprehensive services to align IT management with business value and the full data lifecycle. You will be an ***IT PROCESS MANAGER*** within a Technical Office supporting the *IT Process and Services Management* area of a major Public Administration entity, currently undergoing a digital transformation and convergence initiative for Information and Communication Technologies (ICT), aiming to centralize and optimize services delivered to other entities (also within the Public Administration). **In your day-to-day...** You will work within a multi\-disciplinary team, in a young, innovative, collaborative, and challenging environment. The IT Management Processes falling within the scope of the Technical Office you will join include: Configuration (CMDB), Change, Events, Incidents, Problems, Availability, Capacity, and Knowledge. Support will also be provided to another IT management area acting as the liaison between the Company and its Clients, aiming to improve the Client relationship model (value delivery) through process enhancements. **Key Responsibilities:** * Gather requirements, define, document, and implement improvements within the aforementioned IT management processes. * Support clients in specific operational activities within scope, as well as in implementing new improvements within their ITSM tools (ServiceNow), pursuing systematic and automated operational procedures. * Participate in defining and implementing executive, tactical, and operational reports (Power BI \& ServiceNow). * Periodically supervise and analyze implemented reports/dashboards to ensure compliance with key KPIs \& SLAs, guaranteeing process \& service traceability and fostering continuous improvement. * Plan, coordinate, and monitor tasks required for the project, ensuring timely delivery and communication to all stakeholders. * Advise on optimal usage and adaptation of IT management and governance methodologies and frameworks (ITIL, Agile, ISO/IEC 20000, …). **What We Offer:** * Permanent contract * Private health insurance * 100% remote work * Flexible working hours * Intensive workdays * Digital disconnection outside working hours * Additional vacation days based on seniority * Positive work environment * Training and certifications * Flexible compensation Remote work. Find your next opportunity with us. Take your career to the next level with Lanit Consulting! REQUIREMENTS **Required:** * Degree in Computer Engineering (Bachelor’s/Degree/Master’s) * Higher Vocational Training (FP2) or equivalent qualifications. * Up to 5 years of comparable professional experience (with or without formal degree). * Minimum 1 year of proven experience as: Client Support Consultant * ITIL Foundation (preferably V4\) **Desirable:** * Minimum 5 years of professional experience in the Public Administration and/or Large Corporations/Multinationals and/or Other Consulting Firms, in similar roles and for similar clients. * Familiarity with IT management tools (ServiceNow preferred) * Power BI (analyst profile) * Knowledge/Certifications in IT Management domains: Agile (Scrum, Kanban, DevOps, ...), Lean IT, COBIT, UNE\-ISO/IEC 20000\-1:2018, … * English at intermediate/advanced level (B2 \-C1\)