Implementation Manager

Description

#### **Join the team. Make an impact.** At **Holded**, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting\-edge products that meet the needs of the sector, talent is essential. **We are looking for passion, creativity, and commitment**. In return, we offer the same. #### **The Role** We’re looking for an Implementation Manager who thrives at the intersection of technology and customer relationships. You’ll own the end\-to\-end onboarding experience for our SMB clients, making sure they go live fast, extract real value from day one, and stay with us long\-term. You’ll be the expert voice that translates business processes into software configuration — whether that’s migrating data, training users, or redesigning a workflow in Holded to match how a company actually operates. What you’ll do * Lead end\-to\-end onboarding projects for new clients: scoping, configuration, data migration, training, and go\-live. * Understand each client’s current processes (accounting, invoicing, inventory, HR, CRM) and map them to Holded’s feature set. * Act as the primary technical contact during implementation, coordinating with the product and support teams when needed. * Identify risks and blockers early, managing project timelines across multiple simultaneous accounts. * Conduct remote training sessions and produce documentation (guides, videos, help articles) adapted to each client profile. * Collect structured feedback from clients post\-implementation and surface product gaps to the Product team. * Contribute to scaling our onboarding methodology: templates, playbooks, and automation of repetitive tasks. #### **About you** * 2–5 years in implementation, onboarding, or customer success roles at a SaaS company targeting SMBs. * Hands\-on experience with at least one of: Holded, Odoo, Microsoft Dynamics 365 Business Central, Navision, Sage, or similar ERP/business management software. * Strong understanding of core SMB business processes: accounting, invoicing, inventory, payroll basics, or CRM. * Native Spanish speaker but fluent in English. * Proven ability to manage multiple projects simultaneously without dropping the ball. #### **Nice to have** * Experience with data migration (CSV, Excel, API\-based imports). * Familiarity with integration tools (Zapier, Make, native API connections). * Background in consulting, finance, or accounting. * Exposure to ticketing or CS platforms (Intercom, Zendesk, HubSpot). #### **What it's like to work with us** * Permanent contract * 26 paid days\-off * Flexible working hours * Short work\-day on Fridays * Free catered lunch * Continuous Training: annual budget for training for each employee * Fully equipped kitchen with snacks, drinks, and fresh fruit. * Top\-notch work equipment * Office in front of the sea with ping pong, pool table, PlayStation… * Interesting projects and a great work environment * An excellent opportunity to grow with the company * Discounts on a Gym membership At Holded, we do things a bit differently. There’s no corporate nonsense, and no old\-fashioned hierarchy. Instead, we work in self\-sufficient, autonomous teams. Think of them like start\-ups within a start\-up that learn from each other. We didn’t start Holded to be another software company. We started Holded to **be epic**, and you will be part of it.