Quality and Process Manager

Description

**We are knowmad mood!** We are a leading digital transformation company, continuously evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent. Composed of more than 3\.000 creative, digital, and innovative people connected to a shared purpose and capable of building connections with individuals worldwide. A responsible, flexible team with strong adaptability to our clients’ and the market’s needs—while consistently delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values—collaboration, innovation, commitment, fun, and trust—guide us toward excellence. ***If you join our team, you will be responsible for:*** * Minimum 5 years’ experience with **ISO9001** and **ISO14001** certifications\. * Developing a culture of continuous improvement across all company departments—both internal and operational. * Collaborating with department heads to analyze inefficiencies and propose process improvements. * Conducting economic analyses to assess the feasibility of improvement proposals. * Leading continuous improvement projects from implementation onward. * Defining methodologies and new procedures. * Monitoring the Quality Management System. ***To join our team, we expect the following from you:*** * University degree in Engineering (Industrial, Telecommunications, or Computer Science), Business Administration (ADE), or Economics and Business. * 5–10 years’ experience in a similar role. * Advanced proficiency in Microsoft Office, preferably Office 365\. * Experience with process diagramming tools, preferably Confluence / Gliffy. * Strong service orientation, positive energy, initiative, and ability to work effectively within teams. * Minimum 5 years’ experience implementing continuous improvement processes, preferably in corporate operations or IT departments. * Strong focus on enterprise digital transformation through redesign and enhancement of processes and procedures. * Conversational English proficiency. * CMMI experience is desirable. **And with us, you can enjoy:** Internal training and access to certifications. View our calendar here: https://www.knowmadmood.com/es/talento/formacion Flexible compensation plan (health insurance, transportation allowance, childcare vouchers, meal vouchers) Become an ambassador for our brand through our “Friend Referral” program Refer your friends and earn a bonus! Events, meetups, tech days, talks… and much more! 26 days of leave (22 vacation days, 2 discretionary days, and December 24th and 31st as statutory holidays by default) Working hours: 8\.30 AM–6 PM (flexible) Monday–Thursday; Friday 8 AM–3 PM; Summer intensive schedule (July and August): 8 AM–3 PM Stay updated on our latest news by following us here \-\> knowmad mood *At* ***knowmad mood*** *we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination across all our recruitment processes.*