The coordinator is responsible for supervising and leading the team that provides functional support to users of the new ticket sales platform. They manage day-to-day operations, ensuring efficient service delivery and maintaining high quality standards. They serve as the primary point of contact, coordinating activities across various stations and centers to deliver a consistent service. Their mission is to lead continuous improvement by analyzing metrics and proposing corrective actions. They also organize training sessions and update operational procedures. This position requires interaction with internal teams—including maintenance, technical support, and business units—to track incidents and platform enhancements. The work environment is dynamic and highly visible, offering participation in a strategic technological transformation project within the railway sector. The coordinator drives end-user adoption of tools, facilitates communication, and schedules shifts across different locations to optimize coverage according to demand. The role offers immediate onboarding, with a full-time temporary contract from Monday to Friday, working hours from 13:00 to 21:00. The annual gross salary is €61,000, negotiable based on experience. Work is primarily conducted on-site, with occasional travel to stations and customer service centers. A university degree and demonstrable experience in coordination, supervision, or operational team management are required. Prior experience in functional support, user training, or operational management within similar environments is essential. Candidates must possess strong organizational and planning capabilities, along with communication and leadership skills to manage multidisciplinary teams. Service orientation, problem-solving ability, and proficiency in office tools such as Word, Excel, Teams, and Outlook are valued. Additionally, the ability to quickly learn new applications and business procedures is essential.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
