Cegid is a European leader in **cloud-based business management solutions** for the financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and corporate sectors. In today's ever-changing world, Cegid and its **5,000 employees** make it possible by helping their 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our vocation. It reflects who we are, how and why we do things the way we do for our customers. Because of this, we can say that we work every day to shape the future—yours, ours, and that of our customers' industries. A future we've been defining for years alongside our employees, inventing solutions that transform the way people work, enabling sustainable performance. **What will be your main objectives as a Support Agent?** You will be responsible for customer support services. As a Support Agent, you will: * **Customer communication and service:** Respond to technical assistance requests, resolve user inquiries, and communicate appropriate actions to take. * **Incident diagnosis and resolution:** Diagnose and resolve technical issues, document and report problems, and prepare resolution reports. * **Incident management:** Collect incidents and record interventions, redirect issues to appropriate resources, and identify and escalate urgent situations. * **Knowledge and procedure maintenance:** Follow established support procedures and stay updated on information systems and assigned products. * University degree in Administration, Finance, Labor Relations, or similar fields. * Essential prior experience in customer service. Beyond professional skills, we seek talented individuals who want to demonstrate and explore their potential, opening new opportunities with us. It is your curiosity, team spirit, and commitment that will make the difference.