Labor Support Agent - M/H/NB

Description

Job Summary: We are seeking a Technical Labor Support Agent to provide customer service, resolve inquiries, and manage procedures related to labor management software. Key Highlights: 1. Specialized technical support for labor management and payroll. 2. Opportunity to work with cloud-based enterprise management solutions. 3. Join a team that values diversity and potential. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based enterprise management solutions**, serving financial (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and general business sectors. In today’s rapidly evolving world, Cegid and its **5,000 employees** empower 750,000 customers to unlock their potential through innovative, purpose-driven enterprise solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. Because of this, we can confidently say that every day we shape the future—for our customers, for ourselves, and for the industries we serve. A future we have been defining for years alongside our employees—by inventing solutions that transform how people work, enabling sustainable performance. Our offices are located in **Santander.** **What will be your main objectives as a Technical Labor Support Agent?** You will be responsible for delivering customer support services in the labor domain. As a Technical Support Agent, you will: * **Customer Service**: This role involves effectively communicating with users to understand and resolve their issues or questions regarding labor management software. * **Advisory Support**: You will assist labor advisors with specific queries, providing accurate information and guidance within the labor domain. * **Incident and Bug Reporting**: Documenting and reporting issues is essential to improve labor management software. This requires an observant and analytical mindset. * Interpretation and implementation of collective bargaining agreements: Understanding labor regulations to correctly apply collective agreements in management software. * **Payroll Support**: Assisting in payroll creation using the company’s software, requiring knowledge of labor legislation. * **Labor Procedure Management**: Facilitating and guiding users in utilizing the tool for managing various labor-related processes. **About You** -------------------- * **University degree** in Labor Relations or equivalent is essential to grasp the technical and legal aspects of the role and/or vocational training (FP) in Administration and Finance. * **Payroll Preparation**: Experience preparing payrolls is crucial, as it is one of the core responsibilities. * **Experience in Advisory Firms**: Prior work experience in labor advisory services or similar roles provides the necessary practical background. * **Customer Service**: Previous customer service experience is fundamental, as interacting with users is a constant part of the job. *Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. Your curiosity, teamwork spirit, and commitment will make the difference.* **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each person can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director