Waiter

Description

Position Summary: The waiter is the face of the establishment and the primary person responsible for delivering high-quality service and exceptional attention, ensuring a pleasant, efficient, and memorable experience for diners. Key Highlights: 1. Exceptional customer service and table service 2. Handling complaints and suggestions for continuous improvement 3. Collaboration with kitchen and other departments **POSITION OBJECTIVE** To deliver high-quality service and exceptional attention to diners during their restaurant or event experience, ensuring every visit is pleasant, efficient, and memorable. The waiter is the face of the establishment and the primary person responsible for customer satisfaction. **PRIMARY DUTIES AND RESPONSIBILITIES** * **Customer Service and Table Service:** * Greet customers at the restaurant or banquet hall entrance with warmth and professionalism. * Escort customers to their tables, present menus, and provide initial assistance (water, recommendations). * Accurately take food and beverage orders, paying close attention to details (cooking preferences, allergies, special requests). * Advise customers on the menu, recommending dishes, house specialties, wine pairings, or beverage options. * Serve food and beverages according to establishment standards (e.g., from left/right, specific protocols). * Periodically check on customer satisfaction and promptly attend to any additional requests during the meal. * Prepare and present the bill clearly, process payments (cash, card, UPI), and courteously bid farewell to customers. * **Setting Up and Maintaining the Work Area:** * Set up and break down tables according to service type (breakfast, lunch, dinner, special events). * Ensure tables, chairs, linens, china, cutlery, and glassware are clean, in good condition, and properly arranged before each service. * Maintain "mise en place" (pre-service preparation): restock salt and pepper shakers, napkins, menus, and ensure all necessary materials are ready. * Keep the sideboard (workstation) clean, organized, and fully stocked with required items (extra cutlery, napkins, sauces, etc.). * **Coordination with Kitchen and Other Departments:** * Clearly and promptly communicate orders to kitchen staff (typically via POS system — Point of Sale). * Coordinate dish timing so all diners at the same table receive their meals simultaneously. * Inform the kitchen about any customer incidents, complaints, or suggestions related to food. * Collaborate with bartenders, captains, and support staff to ensure smooth service. * **Cleaning and Hygiene:** * Discreetly and efficiently clear tables of used plates, glasses, and cutlery. * Clean tables and chairs after each customer to prepare them for the next service. * Report spills, breakages, or damages immediately for cleaning or repair. * Comply with all hygiene and food safety regulations (clean hands, immaculate uniform, proper food handling). * **Handling Complaints and Suggestions:** * Actively listen to customer complaints and resolve them promptly and professionally. * Escalate complex cases to supervisors or managers when unable to resolve independently. * Collect customer suggestions and relay them to management for continuous improvement. **POSITION REQUIREMENTS** (Adapted for India) * **Prior Experience:** Minimum of \[6 months \- 2 years] as a waiter, server, or in similar roles in restaurants, hotels, cafés, or banquet services. Experience in high-volume events (weddings, conferences) is preferred. * **Education:** Professional training courses in hospitality and tourism (IHM — Institute of Hotel Management) or certifications in food and beverage service are desirable. * **Technical Knowledge:** * Familiarity with service styles (American, French, Russian, English, guéridon). * Basic knowledge of wine lists, fundamental wine pairings, and mixology (preferred). * Proficiency in point-of-sale (POS) systems and payment terminals. * **Documentation:** Aadhaar Card, PAN Card, proof of address, and non-criminal background certificate (preferred, especially in chain hotels). * **Languages:** * Hindi (fluent — essential for daily communication). * English (basic or intermediate — highly valued, especially in hotel restaurants or tourist areas). * Additional regional languages (Tamil, Telugu, Kannada, Malayalam, Gujarati, etc.) are advantageous depending on location. * **Work Schedule Availability:** Flexibility to work rotating shifts (morning, afternoon, night), weekends, holidays, and special events. **DESIRED COMPETENCIES AND SKILLS** * **Outstanding Service Attitude:** Friendliness, empathy, genuine smile, and willingness to assist. * **Professional Appearance and Personal Grooming:** Clean uniform, impeccable hygiene, professional demeanor. * **Communication Skills:** Ability to communicate clearly and effectively with customers and team members. * **Memory and Attention to Detail:** Recall special orders, regular customers’ preferences, and order specifics. * **Teamwork:** Effectively collaborate with colleagues, kitchen staff, and other departments under pressure. * **Physical Stamina and Agility:** Ability to stand for extended periods, walk quickly, carry trays weighing up to 5\-10 kg, and maneuver in confined spaces. * **Stress Management:** Maintain composure and efficiency during peak hours or high-traffic events. * **Proactivity:** Anticipate customer needs before they are expressed. * **Integrity:** Responsible handling of customer payments and belongings. **SALARY INFORMATION** (Indian Market) Waiter salaries in India vary widely depending on city, establishment type (local restaurant, chain, 5-star hotel), experience, and tips. * **Average Salary Range:** * **Entry-level / No Experience Waiter:** Approx. **8,000 \- 12,000 INR** per month. * **Experienced Waiter:** Approx. **12,000 \- 20,000 INR** per month. * **Waiter in Luxury / 5-Star Hotels:** May exceed **20,000 \- 30,000 INR** per month. * **Tips:** A significant portion of income in many establishments, especially in tourist areas and upscale restaurants. * **Accommodation and Meals:** Many hotels and restaurants provide meals during shifts; some offer accommodation for staff relocating from other cities. Position Type: Full-time, Part-time Salary: €1,300.00\-€1,600.00 per month Expected Hours: 40 per week Benefits: * Flexible working hours * Training for professional certifications * Intensive summer schedule * Intensive Friday schedule * Training program * Life insurance * Private health insurance Work Location: On-site employment