**POSITION: ILUNION TextilCare Client Services Manager (M/F/D)\- Noain (Navarra)** ======================================================================================== DATE: Nov 6, 2025 TOWN: Navarra COMPANY: ILUNION NAVARRA ID: 26562 LOCATION TYPE: On-site FUNCTIONS DESCRIPTION Liaison between client and plant across all relationship aspects (outsourcing, implanted staff, document management, etc.). Control and monitoring of customer service. Incident handling, phone and in-person support. Ensure compliance with Ilunion's internal procedures. Participation in "Q clients" surveys, action plans and closure, according to current guidelines. Maintenance and follow-up of the client record. Planning, participation and follow-up of inventories. Purchase decisions in coordination with the resource manager and approval from the plant manager. Participation in the preliminary organization prior to a new client onboarding. Promotion of cross-selling (synergies). Identify sales opportunities among existing clients and refer them to the sales team. Use and update of corporate CRM. Management of client relationships through the client portal (incident tracking and resolution, inquiries, reports, etc.). Other duties indicated in the company's Prevention Plan: Ensure safety at own workplace and that of fellow shift workers.