Administrative Assistant with EUSKERA

Description

Job Summary: We are seeking an Administrative Assistant with EUSKERA to operate and coordinate incidents in mobility and transportation environments, requiring strong communication skills and efficiency. Key Highlights: 1. Monitoring and management of incidents, prioritizing impact and geographic scope. 2. Collaboration in the continuous improvement of operational procedures. 3. High school diploma or vocational training (FP), proactivity, and teamwork. **Description:** ---------------- At Helphone, we grow together! We are looking for an Administrative Assistant with EUSKERA, focused on incident operation and coordination within mobility and transportation environments. We seek an organized, efficient individual with excellent communication skills. A HIGH level of EUSKERA—both written and spoken—is mandatory. Permanent contract. Interested in learning about the challenge? Keep reading! What will your responsibilities be? * Monitor and manage the flow of incidents received via various enabled communication channels, validating their relevance according to established criteria for prioritization, impact, and geographic scope. * Register and escalate validated incidents to the appropriate technical teams, ensuring end-to-end tracking until resolution and updating corresponding information channels. * Collaborate with involved management centers to continuously improve operational procedures and optimize workflows. What qualifications do you need? * A HIGH level of EUSKERA—both written and spoken—is mandatory. * Minimum education: high school diploma or medium-level vocational training (FP). * High level of efficiency. * Excellent verbal and written communication skills and empathy, including clear language and a professional telephone demeanor. * Strong organizational skills and effective time management. * Ability to work under pressure while handling multiple tasks. * Proactivity and initiative. * Teamwork capability. * Adaptability. * Advanced user-level computer skills and social media content management experience. Benefits package: * In-house collective agreement. * Up to 25 working days of vacation. * Personal business day. * Additional 16 hours for accompanying family members to medical appointments. * Option for 12 or 14 monthly payments (12 regular monthly payments plus two extra payments in June and December). * Flexible compensation: childcare vouchers and private health insurance. * Educational support for employees’ children. Is this the opportunity you’ve been waiting for? Apply now! At HELPHONE SERVICIOS INFORMÁTICOS S.L., we foster an inclusive and diverse environment where equality is a core value. Helphone is committed to offering equal opportunities to all individuals without discrimination. We seek talent without prejudice, promoting a fair and equitable workplace. **Requirements:** --------------- * A HIGH level of EUSKERA—both written and spoken—is mandatory. * Mandatory availability to work three rotating shifts: * Mon–Thu: 6:00–14:00 * Mon–Sun: 13:30–22:00 * Fri–Sun: 6:00–14:00 * Mandatory availability to work Saturdays, Sundays, and public holidays