We are looking for **Knowledge Transfer and Training Specialists** who want to work closely with users, combining functional support and hands-on training—both remotely and on-site. **What do we need?** * University degree (Bachelor’s, Diploma, or Technical Engineering), officially recognized in Spain if obtained abroad. * Office software training at an advanced user level. Experience * As a trainer. * As a trainer within the Public Administration. * In judicial offices or similar environments. **What will your day-to-day look like?** You’ll be very close to the field: sites, users, and teams requiring support to use applications effectively and adopt new digital habits. Your main responsibilities will be: * Receiving functional support from designated Knowledge Transfer Specialists, who will help you resolve complex daily issues in coordination with OIS and TAIS. * Providing support primarily remotely, travelling to sites when criticality or circumstances require it. * Handling non-technical tickets needing resolution at the second functional support level, guiding users in the correct use of applications. * Planning knowledge transfer activities at sites: training sessions, targeted reinforcement, change accompaniment, and rollouts of new features. * Coordinating the work of the ETC team assigned to various sites and systematically reporting completed actions. * Providing logistical support and accompanying participants in training activities: scheduling, materials, access credentials, and follow-up. This is a role suited to someone who is didactic, patient, and highly organized—and who enjoys seeing users gain confidence with each session. And **what do we offer you?** * A stable, high-visibility project focused on supporting key profiles within a major user-support service. * An indefinite-term contract, full-time schedule, and a **flexible working hours model from ***7\.00 to 20\.00 hours***, allowing you to take advantage of less conventional time slots to balance personal errands and free time. * Shift planning with advance notice, so you can confidently organize your life outside work. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user-facing skills. * Comprehensive health insurance with no co-payments and a competitive salary