Customer Service Advisor

Description

Summary: Seeking passionate, adaptable, and customer-obsessed Customer Service Advisors to handle inbound/outbound communications, troubleshoot issues, and deliver excellent service. Highlights: 1. Handle diverse customer inquiries and provide effective solutions. 2. Opportunity to contribute ideas for service improvement. 3. Develop strong relationships and communication skills. * Salary: 25000€ gross per year for bilingual Advisors, or 27000€ for trilingual advisors * Competitive salary uplifts for evening and weekend hours. * Bonus: Potential to earn up to 2\.800€ in bonuses annually, paid out quarterly based on how you perform. * Ticket restaurant available. * Working model: We work on a hybrid basis – with at least 3 days in the office and 2 days from home – starting after you pass a 6\-month probation period. * Hours: 39 hours per week with shifts ranging from 8 am to 11 pm Monday to Sunday (You’ll know your schedule at least 12 weeks ahead). * Equipment: You'll receive all the necessary equipment for your role on your first day (laptop, headset etc.) * **Start date: We'll kick things off with an induction group on the 12th of January 2026** **The role** Are you relentless, curious, and customer\-obsessed? We're on the hunt for passionate, engaging, and ambitious Customer Service Advisors to power our specialist frontline team. Our advisors are the real MVPs – adaptable, team\-spirited, and always ready to jump in wherever our customers need a hand. If that sounds like you, let's talk! **What you'll do...** * You’ll handle inbound calls, respond to emails, manage live chats, and sometimes reach out to customers to keep them happy and in the loop. * Answer all sorts of questions – from basic account info updates to troubleshooting tech issues. No two days are the same! * Deliver excellent customer service. * Juggle various systems, both internal and external. * Take on problems with a “Right First Time” attitude. * Own up to challenges and see them through to the outcome. * Help us get even better at what we do by sharing feedback and ideas for improvement. **What you'll bring...** * You will be fluent in both Italian \& English. * You have a commitment to stellar service and a drive to grow. * You excel at building relationships and communicating clearly. * You have a proactive, can\-do attitude and serious problem\-solving skills. * You are comfortable wearing multiple hats and juggling tasks efficiently. Tipo de puesto: Jornada completa Sueldo: 25\.000,00€\-27\.000,00€ al año Beneficios: * Comidas en la empresa * Gastos de reubicación * Opción a contrato indefinido Ubicación del trabajo: Empleo presencial