Customer Service Teleoperator (M/F/X) - Barcelona

Description

Summary: Customer Service Teleoperator responsible for telephone support, email management, and resolution of shipping-related issues. Highlights: 1. Be part of a team that makes people's lives easier 2. Clear career paths and opportunities for internal growth 3. Corporate culture that promotes learning and evolution Customer Service Teleoperator (M/F/X) \- Barcelona**Location****:** Spain, Barcelona **Job category****:** Customer Service Representative (CSR) **Language****:** Spanish, Italian Forcontact is a multichannel customer experience company operating in Spain, Croatia, Albania, and Kosovo. Currently, Forcontact is part of the Transcom Group. To learn more about Transcom, visit www.transcom.com. Are you brilliant, with excellent communication skills, and aiming to work for an outstanding multinational company? Do you want to join a team that truly makes people's lives easier? **What we offer:** * Salary: EUR 1,559.25 gross per month (EUR 18,710.98 gross annually, including language bonus) * Contract: Fixed-term until September 30, 2026 * Work mode: Remote * Weekly working hours: 39 hours, Monday to Saturday, with rotating shifts. * We are proud to state that 90% of our Managers and Directors began their careers as agents — a clear demonstration of our career development plan. * Additionally, you will receive medical insurance and a birthday gift voucher. **Join our Transcom family as an Italian-speaking Customer Service Teleoperator!** Your daily responsibilities will include: * Telephone support * Email management * Resolution of shipping-related issues * Clarification of doubts * Shipment tracking * Forwarding specific requests to other departments if they cannot be resolved during the call. * Ensuring resolution of user issues **What we are looking for:** To succeed in this role, you must meet the following requirements: * Native/bilingual Italian speaker * Spanish proficiency at C1 level * Strong communication skills, fluent and accurate spoken language * Familiarity with standard computer tools * Availability to start immediately after training **What is life like at Transcom?** Transcom is a multinational specializing in customer experience, offering CX consulting, customer support, sales, technical support, and debt collection services through a broad network of remote agents. We are 30,000 customer experience specialists across over 90 contact centers in 29 countries, delivering services in 33 languages to international brands across multiple industries. **Who we are:** Every day, someone like you begins their journey at Transcom. Let us discover your potential — we’ll transform it into key competencies for your future. We work collaboratively and continuously seek improvement. We care about others and commit fully — both to our customers and to ourselves. We keep an open mind and remain ready to learn and evolve. With a positive attitude, there are no limits you cannot reach. At Transcom, you can be yourself. Apply now — we’re eager to meet you! “We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”