Administrative Assistant

Description

The Administrative Assistant position will be responsible for managing the entire customer order lifecycle, ensuring meticulous tracking from initial receipt through to completion and delivery. This involves efficient processing, constant monitoring of the status of each request, and proactive resolution of any issues that may arise during the process. The person in this role will play a key part in customer retention by providing personalized service, conducting post-sales follow-ups, and handling inquiries to ensure maximum satisfaction. In addition to customer-focused tasks, the administrative assistant will provide essential support to the department in document management and billing. They will use CRM tools and email platforms to coordinate requests received through multiple channels, maintaining smooth and organized communication. This position requires impeccable organization and strong attention to detail to handle associated documentation and ensure all administrative processes are completed accurately and within established deadlines. The work environment is dynamic and collaborative, where teamwork is essential. The professional will have the opportunity to learn and grow within a stable structure, gaining valuable experience in administrative workflows and direct client interaction. Effective management of these tasks will directly contribute to optimizing departmental processes and continuously improving the service provided. Working hours are full-time: Monday to Thursday, 9:00–14:00 and 15:00–18:30; Fridays feature an intensive schedule from 9:00 to 15:00\. The offer includes an initial three-month contract through a Temporary Work Agency (ETT), with a real possibility of subsequent permanent employment with the company. The offered salary is €18,000 gross per year. The work environment is described as stable and dynamic, offering opportunities for continuous learning and professional growth within the organization. A minimum of one year’s experience in roles related to order management, customer service, or administrative support is required. Proficiency in CRM tools, office software (especially Excel and Word), and fluency in email management and written communication are essential. Clear communication skills, empathy, problem-solving orientation, and a strong ability to foster customer loyalty are highly valued. The candidate must be organized, meticulous, and capable of working effectively in a team.