Receptionist

Description

Job Summary: We are seeking a proactive, customer-oriented professional to join our Reception team managing tourist apartments. Key Highlights: 1. Comprehensive management of check-in/out and reservations. 2. Collaboration with maintenance and cleaning teams. 3. Resolution of issues arising during guests' stays. Feelathome is a leading company in the management of tourist apartment buildings, committed to quality and customer service. We are looking for 1 proactive, customer-oriented professional to join our Reception team. **Main Responsibilities:** * Manage guest check-in and check-out, ensuring a smooth and satisfactory experience. * Assist in planning and managing reservations. * Collaborate with the maintenance team and coordinate cleaning to ensure apartments are in perfect condition for guests. * Monitor multiple chats simultaneously, responding to and managing communication with customers. * Strong multitasking ability (e.g., apartment inspections, organizing materials and inventory) and willingness to move between buildings. * Responsible for identifying and resolving issues that may arise during guests' stays. **Requirements:** * Minimum qualification: Higher or Intermediate Vocational Training. * Experience: 1 year. * Language: Native Spanish speaker with advanced English proficiency; French is desirable. * Computer skills: Proficiency in tools such as Word, Excel, and Internet. * Working hours: 10:30 AM to 6:30 PM. * 2 rotating rest days per week (Monday to Sunday), including 1 weekend off per month. * 2 rotating rest days per week (Monday to Sunday), including 1 weekend off per month. * Annual gross salary: according to collective agreement + annual variable bonus. If you are interested and meet the above requirements, we invite you to apply!