Junior Application Support (L2 & L3)

Description

Summary: CORUS is seeking a Junior Application Support professional to join an international insurance project, providing technical support, managing escalations, and recommending application improvements. Highlights: 1. Providing technical support for internal procurement applications 2. Managing escalations and complaints with stakeholders 3. Analyzing and recommending process and application improvements At **CORUS,** we are looking for a **Junior Application Support** to join our team on an international issurance project. **Location: Hybrid from Barcelona** **You will:** * Providing technical support for our internal procurement applications. * You will be responsible to manage escalations and complaints, working directly with our stakeholders to resolve service issues. * Analyze and make recommendations to process and application improvements. Create and maintain application and support documentation. * **You should have:** * At least 3 years of **2nd or 3rd level application support experience** and are familiar with the concepts of **ITIL, DevOps or Agile** . * **English** language proficiency is required. * Some experience in enterprise application/IT support (1\-3 years) * Familiar with **ITIL** processes and **CRM tools (Snow or Atlassian)** **Nice to have:** * Experience administrating cloud applications or other SaaS products. * Understanding of ETL processes and system integrations. Exposure to Procurement processes ideal but not required. * **What do we offer:** * Flexible remuneration and a personalized training plan. * People\-focused team. * Dynamic work environment, with real possibilities for professional growth. International projects of high technological value. * At **CORUS** we are very conscious of the importance of respecting diversity. No one will be excluded from this call for applications on the grounds of race, colour, age, sex, marital status, ideology, political opinions, nationality, religion, sexual orientation and/or any other personal, physical or social condition. This process is aimed at choosing the best professionals through a selection process based exclusively on merit and skills.