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Job Summary: We are looking for someone who deeply understands users, translates that knowledge into strategic experience decisions, and ensures logical, coherent designs—with initiative and the ability to detect patterns. Key Highlights: 1. Role focused on defining problems and identifying opportunities 2. Emphasis on research, UX, and experience definition 3. Professional growth and collaborative environment **At Tribal, we’re looking for someone just like you! Are you interested?** **Tribal Worldwide — Who Are We?** We are a growth-oriented design consultancy. We solve the challenges our clients present to us while maintaining close, honest, and direct contact with them at all times. Our goal is to deliver maximum impact when improving their businesses. We work with passion, delivering quality, honesty, and transparency in every single one of our projects. If you’re seeking a place to grow professionally, learn from highly talented people, and enjoy a close-knit environment—we want to meet you! **Why Are We Looking for You?** --------------------------------- We seek someone to join our tribe and work with a leading retailer in the sector, in a clearly defined role: **helping us define what we should build—and why—before considering how it looks**. We aim to strengthen our capacity to **deeply understand users, translate that understanding into strategic experience decisions, and ensure everything we design follows a clear, coherent logic**. This role is not only about designing interfaces. It’s about: * **Precisely defining problems** * **Identifying real opportunities** through research and data * **Building experience frameworks** (journeys, opportunity maps, principles) to guide the team * **Aligning product, business, and technology** around a shared vision We seek someone who especially enjoys the **understanding-before-designing** phase—someone who goes into the field, speaks with users, observes, questions, and digs deep until clarity emerges; someone capable of **turning insights into actionable direction**. We also seek someone who doesn’t wait for instructions. This role demands initiative: **anticipating needs, proposing solutions, structuring approaches, and driving decisions** in environments where not everything is predefined. We highly value “instinct”: the ability to detect patterns, connect disparate signals, and turn noise into clarity. **What Do We Expect From You?** ------------------------- ### **Professional Experience:** At least 4 years working in digital product, with focus on **UX, research, and experience definition**. Experience in complex environments or with multiple stakeholders is especially valued. ### **Agile Research Experience:** * Designing and conducting qualitative and quantitative research (interviews, shadowing, usability tests, data analysis, benchmarking, etc.) * Synthesizing complex information into **clear, actionable insights** * Translating those insights into **product decisions and experience direction** ### **Strategy and Leadership:** * Defining **problem statements**, opportunity areas, and experience principles * Building **end-to-end customer journeys**, opportunity maps, and frameworks to guide design * Providing a structured vision connecting user needs, business goals, and technical feasibility ### **Thinking in Flows:** * Ability to dive into UX (flows, wireframes, prototypes) when necessary * Providing direction and feedback focused on clarity, coherence, and scalability * Understanding technical constraints and opportunities to make realistic decisions ### **Product Design Knowledge:** * Figma and design systems * Familiarity with research, documentation, and prototyping tools ### **Languages** * Sufficient English to present and defend your work in professional meetings and conversations **Additionally, we highly value if…** ------------------------------- * You have experience (or interest) in **logistics or complex systems** * You’ve worked defining **design or discovery processes** * You feel comfortable facilitating workshops and aligning teams **What Do We Offer You?** ---------------------- ️ **Vacation**: 27 working days to truly disconnect **Development and Well-being**: English classes and tools to support your mental health **Culture**: A close-knit team, genuine collaboration, and space to contribute **We go to the office once a week** **Please Note:** This position requires adherence to the client’s working hours during summer months. If you feel this role fits you, please write to me at joaquina.egozcue@omc.es
