Job Summary: We are seeking a Change Management Lead to oversee the coordination, assessment, and organization of all modification requests related to the company’s infrastructure and applications. Key Highlights: 1. Proven experience in change management within technological environments. 2. Outstanding organizational, communication, and coordination skills. 3. Analytical mindset with a process-oriented approach. We are knowmad mood! We are a leading digital transformation company, continuously evolving and at the forefront of technology. We were founded to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent. Comprising over 3\.000 creative, digital, and innovative individuals united by purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs—consistently delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our core values guiding us toward excellence are collaboration, innovation, commitment, fun, and trust. **What Are We Looking For?** ------------------ We seek a **Change Management Lead in technological environments**, responsible for leading the coordination, assessment, and organization of all modification requests related to the company’s infrastructure and applications. **Responsibilities** --------------------- * Receive, analyze, and classify change requests originating from various teams and stakeholders. * Coordinate with technical teams to implement changes across infrastructure, platform, and application environments. * Define detailed execution, validation, and deployment plans. * Monitor the potential impact of changes and ensure system stability and availability. * Ensure compliance with change management processes, standards, and best practices (e.g., ITIL or similar). * Serve as the liaison between business and technical teams to ensure smooth communication and efficient change lifecycle management. **Requirements** -------------- * Proven experience in **change management within technological environments**. * Knowledge of **platform configuration, infrastructure**, and technical environments (PLSQL). * Ability to understand, assess, and coordinate **complex technical changes** (e.g., modifications to systems, environments, or components). * Outstanding **organizational, communication, and coordination skills**. * Knowledge and experience with **ITIL best practices** (certification preferred). **Ideal Profile** ---------------- * Proactive, solution-oriented individual with strong focus on order and planning. * Ability to collaborate across multiple teams and manage competing priorities. * Analytical mindset with a process-oriented approach. **What Do We Offer?** * **Permanent contract** * **Hybrid work model in Madrid** * **Flexible working hours**: Flexible schedule (start at 8\.30 a.m., end at 6 p.m.), with intensive Fridays (8 a.m.–3 p.m.) and summer intensives (July and August: 8 a.m.–3 p.m.) * **Vacation days**: 22 days of paid vacation \+ 2 personal days, plus December 24th and 31st off. * **Permanent contract**: From day one, with option of 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous learning**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Support to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work–life integration \+ LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with your team. **Apply now and we’ll share more details!** Follow us for updates \-\> knowmad mood *At ***knowmad mood***, we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination across all recruitment processes.*