Assisted Channels Tech Operations Lead

Description

Job Summary: We are seeking a strategic operations leader to orchestrate technological resilience, mitigate risks, and transform global and local operations governance within an innovative environment. Key Highlights: 1. Lead global technological resilience and transformation 2. Deliver real impact through technology and operational excellence 3. Foster a culture of continuous improvement and learning in incident management ### **Impact Leadership: Assisted Channels Tech Operations Lead – Ready to lead global technological resilience and transformation?** **Location/Work Mode:** Spain (100% Remote) **Working Hours:** Monday to Friday, 09:00–18:00 (40 hours/week / Intensive schedule of 38 hours/week in August) At **INITIUM**, we are not a traditional consultancy; we are strategic partners connecting top technical talent with the most challenging and innovative projects in the market. We create an environment where people can grow, deliver value, and leave a lasting impact. We are not looking for someone who merely supervises processes—we seek a strategic operations leader capable of orchestrating technological resilience, mitigating risks, and transforming global and local operations governance for the future. If you are motivated by delivering real impact through technology and operational excellence across distributed organizations, this is your place. ### **Your Mission (Your Challenges and Responsibilities)** As our **Assisted Channels Tech Operations Lead**, you will be the key player in translating strategic technology initiatives into actionable execution plans with executive visibility. Your impact will be structured around three core pillars: * **Technology Security Coordination:** Lead the execution of security enhancement initiatives, tracking active risks, incidents, and mitigation plans, ensuring local teams strictly align with global cybersecurity standards. * **Decommissioning of Local Applications:** Orchestrate the structured retirement and transition of obsolete or duplicated local technology platforms to strategic global products, managing dependencies and blockers until full system decommissioning. * **Excellence in Technology Operations:** Define and report on key operational metrics (incidents, availability, MTTR, service health), driving a culture of continuous improvement, stability, and resilience focused on learning in incident management. ### **Your Toolkit (What We’re Looking For in You)** **Mandatory (Essential Requirements):** * **Experience:** Minimum of 5 years of solid experience in technology operations leadership roles within distributed or matrixed organizations. * **Leadership Skills:** Senior/Manager-level experience leading teams and coordinating complex cross-functional initiatives ("Lead of leads" and "Operations lead"). * **Languages:** Bilingual fluency in **Spanish** and **Advanced English (C1\)**; you will consistently report and collaborate with global teams. * **Security and Risk Governance:** Experience coordinating technology security enhancements and risk remediation plans at the Manager level. * **Management Tools:** Advanced proficiency in the **Jira / Confluence** ecosystem for tracking deliverables, milestones, and documentation. * **Technical Background:** Solid mid-level technical knowledge in enterprise applications, infrastructure, and IT service management. **Desirable (Highly Valued If You Also Have...):** * Experience defining executive-level reporting capabilities (*Reporting capabilities*). * Passion for learning, sharing ideas, and evolving alongside the team in high-resilience environments. ### **How We’ll Measure Your Impact** * Monthly achievement of project efficiency objectives. * Effective alignment and execution of the global and local technology transformation strategic plan. * Transparency and maturity in delivering system decommissioning roadmaps and cyber-risk control. **What We Offer (Differentiating Benefits)** * **Competitive Compensation:** Fixed salary tailored to your profile and experience. * **Real Flexibility:** 100% remote work from anywhere in Spain, respecting your work-life balance, with a reduced 38-hour workweek in August. * **Cutting-Edge Projects:** Forget monotony—you’ll work on global-scale initiatives in cybersecurity, architecture, and operational resilience. * **Initium Culture:** An environment rooted in autonomy, collaboration, and dynamism—where your initiative is valued, your impact recognized, and your professional growth firmly supported. **Ready for the Challenge?** If you’re seeking a place where your leadership delivers real impact and your curiosity drives progress, we want to meet you. Apply now via this portal, attaching your CV or LinkedIn profile. **Let’s talk about the future you can build at INITIUM!**