IOH Client Manager NGO & GOV

Description

Summary: This role is for a Client Manager in the IOH Client Management Team, responsible for a portfolio of European-headquartered NGO and GOV clients, focusing on building strong stakeholder relationships and managing accounts end-to-end. Highlights: 1. Primary point of contact and person of trust for clients and brokers 2. Consultative, data-driven client and broker management position 3. Maximize client retention by negotiating contract renewals **IOH Client Manager NGO \& GOV** About Cigna Healthcare Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry. Our mission is to improve the health, well\-being, and peace of mind of those we serve. Join our globally recognized brand, where trust, communication, and a positive culture are at the core of everything we do. Our leadership is consistent, approachable, and supportive—ensuring your well\-being and work\-life balance. We’re looking for individuals who thrive in collaborative environments, are passionate about meaningful change, and want to grow in a company that puts people first. At Cigna, you’ll be part of a purpose\-driven team that values innovation, compassion, and impact. Whether you're shaping better care experiences or supporting customers through life’s key moments, your work will matter. Grow with us—and help shape the future of healthcare. About The Role You will be part of the Client Management Team SMO, NGO \& GOV within IOH with responsibility for a portfolio of tailored European‑headquartered Non\-Governmental Organizations and Governmental Organizations clients. It is a consultative, data‑driven client and broker management position, centred on building strong short‑, medium‑, and long‑term stakeholder relationships, managing accounts end‑to‑end from inception to renewal. The role requires strong commercial credibility, the ability to translate client needs into practical business solutions, and close performance oversight to ensure financial and service outcomes are effectively managed. Responsibilities Be the primary point of contact and person of trust for your clients and brokers Monitor swift implementation of new clients, brokers and services Build client and broker intimacy and maintain excellent working relationships with the various key stakeholders of the client and the broker Provide consultative guidance Maximize client retention by negotiating contract renewals at sustainable rates Learn and self\-develop continuously through trainings and other learning opportunities Participate actively in various internal projects, contributing to organisational strategy and organisational learning Pro\-actively identify and pursue up\- and cross\-sell opportunities Align the company’s service proposition to the client’s needs while ensuring operational efficiency Coordinate complaint and problem resolution with other departments What You'll Bring To The Role Previous experience in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with NGO/Government clients and with brokers) Affinity with collation of data and statistical analysis Ability to translate data into actionable insights Strong knowledge of English. French is a plus Skills \& Competencies Excellent (written and verbal) communication and presentation skills Autonomous, strong organisational skills Flexible and resilient under pressure Empathic, honest, sincere and authentic Sociable: correct, professional and at ease in contact with different stakeholders Team player, sense of responsibility and ownership Appreciation and respect for different perspectives and cultures Listens attentively and responds non\-defensively when given advice, instruction, or feedback Takes on work and assignments with enthusiasm and a can\-do attitude **About Cigna Healthcare** Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.*Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.* *If* *you require reasonable accommodation in completing the online application process, please email:* *SeeYourselfEMEA@cigna.com* *for support. Do not email* *SeeYourselfEMEA@cigna.com* *for an update on your application or to provide your resume as you will not receive a response.*