Country Spain Province Madrid \- Madrid Application Deadline 10/08/2026 Category Direct Service Job Type Targeted at persons with disabilities **Create Alert** **NGO Information** Spanish Committee of UNRWA **Rating** (1 rating) **info** Response rate: 99.91% **info** **Objective** ------------ If you are passionate about **serving members and donors**, **managing campaigns**, and wish to apply your talent to a cause with **social impact**, this could be your opportunity. At UNRWA Spain, we seek a professional who ensures **close, efficient, and high-quality service** to our Social Base, driving the **operational management of members, associates, and donors**, and implementing **loyalty campaigns, recovery of unpaid contributions, data updates**, and other initiatives contributing to the **growth and sustainability of our Social Base.** **YOUR DAILY RESPONSIBILITIES** * **Member, associate, and donor service and management:** responding to inquiries and issues through various channels; providing information on collaboration options; managing registrations, cancellations, and data modifications; resolving administrative issues; and maintaining close, high-quality relationships with the Social Base. * **CRM management and updating:** recording and tracking all interactions; updating data; ensuring information traceability; and identifying issues or duplicates. * **Implementation of Social Base campaigns:** executing campaigns for recovery of unpaid contributions, recovery of STC (Single Transaction Contributions), data updates, loyalty initiatives, telemarketing, and other Social Base–targeted actions, proposing process improvements. * **Comprehensive management of unpaid contribution campaigns:** conducting telephone campaigns; sending mass communications; tracking case files; managing bank return processing; preparing reports; analyzing results; and measuring performance indicators (ROI and KPIs). * **Operational management of the Social Base:** processing registrations, cancellations, and modifications; preparing segmentations and campaign lists; supporting database cleansing and organization. * **Administrative management:** assisting with invoice handling, donation certificates, welcome letters, administrative documentation, and departmental document organization. * Analysis and continuous improvement: monitoring issues; preparing reports; analyzing results; and proposing improvements to optimize Social Base and campaign management. * **Regulatory and cross-cutting compliance:** applying inclusive and non-sexist language; respecting corporate identity; complying with data protection regulations; and upholding UNRWA’s principles of neutrality, impartiality, independence, and ethical conduct. **Profile:** **ESSENTIAL PROFILE REQUIREMENTS** * Vocational training qualification in **commercial management, customer service**, or related field. * Complementary training in **fundraising, relationship marketing, customer service, telemarketing techniques**, and experience using **Salesforce** or other **CRM systems**. * Proven experience of at least **1 year** in customer, member/associate, or donor service; campaign management; telemarketing; and recovery of unpaid contributions. * Demonstrable experience in **relationship marketing**. * Proficiency in **Excel** (intermediate\-advanced level), **Salesforce** (advanced level), and **Microsoft Office 365\.** * Residence in Madrid. **PREFERRED QUALIFICATIONS** * Knowledge of the **Palestinian context**, and other humanitarian causes. * Experience managing CRM systems with a marketing orientation. * Familiarity with the **United Nations system** and UNRWA’s role in the Middle East. **COMPETENCIES** Excellent communication skills, interpersonal skills, commitment, teamwork ability, results orientation, proactivity, and autonomy. **OUR OFFER TO YOU** **Process Code: TESOC 2026\.02** * **Contract**: Permanent * **Working Hours**: Full-time (38 hrs/week) \+ 3 months of summer intensive schedule * **Working Hours**: Flexible (starting between 8:00 and 10:00\) * **Remote Work**: 3 days/week * **Vacation Days**: 23 working days/year \+ additional free days and special leave * **Work-Life Balance** and wellbeing measures * **Professional Training and Development** * **Flexible Compensation**: Health insurance * UNRWA Spain maintains a firm commitment to **Equality** and non-discrimination. **START DATE** **September 2026\.** **HOW DOES OUR PROCESS WORK?** * Initial screening based on criteria (experience, qualifications, languages, and suitability for the role). * Interview with People Management. * Technical test and psychometric assessment (if applicable). * Interview with department heads and request for 2 references if you reach the final stage. * Only applications meeting the stated requirements will be considered. We will notify all applicants upon process closure. * UNRWA Spain guarantees equal opportunities throughout its selection processes. Applications from persons with a certified disability of 33% or higher will be positively considered, and necessary accessibility and reasonable accommodation measures will be implemented during the process. **Competencies:** Problem analysis and resolution, Initiative and autonomy, Optimism and enthusiasm, Organization and planning, Technical and personal reliability, Interpersonal communication, Teamwork, Negotiation ability **Level:** Employee **Contract Type:** Full-time **Duration:** Permanent **Salary:** Between €24,001 and €30,000 gross/year **Minimum Education:** Vocational Training (Intermediate Level) **Minimum Experience:** At least 1 year **Start Date:** 01/09/2026 **Number of Vacancies:** 1
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
