Customer Service Teleoperator with Catalan

Description

Do you have experience as a **customer service teleoperator**? If so, we are looking for you!!! **RESPONSIBILITIES**: \-Outbound, inbound, and BackOffice tasks for heating, ventilation, and air conditioning (HVAC) systems. \-Multichannel customer support (phone, email, chat, etc.). \-Consultative advice and sales where applicable. **WHAT WE OFFER**: \-Permanent employment contract directly with the company. \-30-hour weekly work schedule on rotating shifts (one week mornings, next week afternoons) or fixed afternoon shifts Monday to Friday from 9 a.m. to 9 p.m., and Saturdays and Sundays from 9 a.m. to 4 p.m. \-Salary according to the collective agreement for Specialist Teleoperator category \+ language bonus. \-On-site work near Suanzes metro station. **REQUIREMENTS:** \-Proven experience in telephone customer service (experience in heating systems or related fields is valued). \-Native or bilingual proficiency in Catalan. \-Computer literacy and experience in multichannel management. \-Strong communication skills. \-Excellent telephone service skills. \-Interpersonal skills. Job type: Part-time Salary: €1,050.00\-€1,200.00 per month Benefits: * Option for a permanent contract Work location: On-site employment