**What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our customers throughout their digital transformation. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**What do we do in the team?** At the Cloud Service Delivery Center of Telefónica Cybersecurity & Cloud Tech, we are driven by our customers’ challenges, their transformation, and their success. Everything happening in the cloud motivates us. We live and breathe a complex technological world, where we create a space to design, integrate, and manage solutions that help our customers meet their objectives. We embrace a model that defines us—one grounded in analytical capability, proactivity, and results orientation. **What will your day-to-day be like?** At the Cloud Service Delivery Center of Telefónica Cybersecurity & Cloud Tech, we are driven by our customers’ challenges, their transformation, and their success. Specifically, in this area, our mission is: To design and build the best technical architectures (communications, computing, storage, etc.) enabling agile service deployment, scalability, seamless integration with third-party products, and operation within highly secured environments. Lead the necessary transformation projects to unify disparate local architectures, converging toward a more efficient global architecture. KEY RESPONSIBILITIES: Your mission will be to manage the team responsible for ensuring operational continuity and technical center management during both provisioning and operations phases. * Identify new business use cases and improvement proposals. * Drive innovation. * Ensure service delivery through operational efficiency. * Manage Critical Incidents—acting as the primary point of contact for resolution and as liaison among involved technical centers. * Manage interaction and communication among internal teams and external client vendors. * Monitor and control all aspects of the client’s infrastructure while maintaining up-to-date documentation. * Identify and track risks. * Participate in continuous improvement initiatives for both provisioning and operations processes. * Acquire in-depth knowledge of the client’s business to ensure robust operations process support. * End-to-end assurance of key project deliveries. **And for this role, we believe it would be ideal if you had…** **Experience** * Over 6 years in similar positions managing large clients. * Over 3 years managing teams. **Education** * Required: + Degree in Telecommunications Engineering, Computer Engineering, or equivalent. * Preferred: + Official certifications in ITIL, Scrum, and PMP. **Technical Knowledge** * In-depth knowledge of Windows Operating Systems: simple architectures, high availability, and replication. * Use of Infrastructure-as-Code (IaC) for environment deployment and management. * Database (DBMS) knowledge. * Proficiency in Cloud platforms: OCI, GCP, Azure, AWS (especially Azure). * Familiarity with monitoring tools (HP OMI/OBM, Pandora, Nagios, HP SiteScope, Zabbix, ServiceNow). * Ticketing tools: Remedy, ServiceNow. **To perform this role, the following skills would align well with the team and project:** Organizational ability and agility in resolving problems or incidents. Teamwork capability within a collaborative environment. Adaptability to an ever-evolving work environment. Ability to manage multiple projects simultaneously, under pressure. Leadership skills and capacity to motivate others toward shared goals. A customer-oriented mindset and clear understanding of business needs. **LANGUAGES** * Required: English **WHAT DO WE OFFER?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent, dynamic, and multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!