Position Summary: We are seeking a team lead to coordinate the IDENTIFY team, ensuring service quality and customer interface for cybersecurity services. Key Highlights: 1. Manages cybersecurity services, resources, and SLA compliance. 2. Ensures service delivery quality and continuous improvement. 3. Leads customer relationship management and internal company department coordination. **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our customers throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through transparent leadership and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com **What do we do in the team?** The IDENTIFY unit at Telefónica Tech has three main objectives: * Ensure coverage of the client’s global threat landscape by identifying required data and addressing challenges or use cases needing resolution. * Ensure traceability and control of user account profiling across the client’s various tools and systems. * Protect data by preventing compromises and guaranteeing access exclusively to information necessary for each actor/role involved with the client. We are looking for a team lead to coordinate the team and ensure project quality. **What will your day-to-day be like?** As team lead, your mission will be to facilitate the customer interface for reviewing overall service performance (monitoring, SLAs, issues, incidents, proposals, improvements, etc.). Given the technical complexity of the environment—encompassing all areas related to cybersecurity—relevant experience is expected. Your day-to-day responsibilities will include: * Acting as the primary point of contact for the customer during all service phases, as well as for internal company departments. * Managing, coordinating, and monitoring service performance, resources, SLA compliance, and preparing associated reports. * Being responsible for managing the service contracted by the IDENTIFY client, participating in service monitoring, aligning efforts, and securing customer trust and satisfaction while continuously adding value toward achieving their goals. * Staying current with emerging security trends and threats to prepare effectively for potential future incidents. Additionally, you will be responsible for ensuring high-quality service delivery through continuous improvement and performance tracking. **And for this, we believe it would be ideal if you had…** **Experience** * Minimum 8 years’ demonstrable experience in cybersecurity. * Strong technical background. Demonstrable experience managing clients in the cybersecurity domain: security incidents, security posture, architectures, etc. * Minimum 2 years’ experience managing services (high-level SLAs, KPIs, and KRIs), resources, and personnel. * Experience managing and monitoring highly complex technological projects. Valued: * Technical knowledge related to data, data mining, DLP, and data security. * Technical knowledge of identity, roles, access, profiling, etc. * High-level stakeholder engagement skills. * Experience in financial monitoring of projects and services. * Experience in the banking sector. **Education** Required: * Higher Technical Degree in Computer Science, Telecommunications, or an equivalent qualification related to the ICT sector. Desirable: * CISA/CISM/CISSP or equivalent. * Certifications related to Data Science or DLP. **Technical Knowledge** * Security architectures: security infrastructure, web services (CDN, WAF, Anti\-DDoS), API integration, authentication integration, IDM, IAM, etc. * SIEM/XDR: Use case lifecycle management, evolution, and automation. * Threat intelligence: Threat intelligence platforms, enrichment, etc. * Adaptation and creation of Playbooks (e.g., SOAR). * Cloud security: * AWS Certified Cloud Practitioner or equivalent, * Azure and CGP knowledge. * CNAPP tools: CSPM (Steampipe, Prowler, CloudMapper or equivalent commercial tools). * DevOps and DevSecOps knowledge. * Cybersecurity frameworks and reference models: TIBER\-ES, NIST, MITRE ATT\&CK, MITRE DeTTECT, etc. **The following skills would best fit the team and project requirements:** * Leadership * Analytical ability * Creative and proactive * Organized, systematic, analytical * Responsible and committed * Teamwork and ability to work under pressure * Adaptability to change * Results-oriented **Languages** * Required: Spanish, English **What do we offer?** * Work-life balance measures and flexible working hours. * Continuous training and certification opportunities. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic and multidisciplinary working environment. * Volunteering programs. **\#WeAreDiverse \#WePromoteEquality** We firmly believe that diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!