We are seeking a Technical Service Operations Manager who can ensure that operations are executed efficiently and effectively, directly impacting customer satisfaction and the organization’s success. Key Responsibilities: * Operational Strategy Development: Develop and implement strategies to ensure the efficiency and quality of technical services, aligned with the company’s objectives. * Resource and Logistics Management: Ensure the team has the necessary human and material resources to achieve its goals. * Process Optimization: Continuously analyze and improve operational processes to increase efficiency and reduce costs. * Team Supervision: Lead and supervise operations personnel, guiding and mobilizing middle management and teams toward achieving objectives. * KPI Monitoring and Analysis: Track and analyze key metrics to evaluate team performance and identify areas for improvement. * Project Management: Lead continuous improvement initiatives, including the implementation of new technologies and process reengineering. * Cross-Departmental Coordination: Collaborate with other departments—such as Sales, HR, Finance, etc.—to ensure technical service operations align with the company’s overall business goals. * Quality Assurance: Guarantee that technical services meet the company’s established quality standards. * Leadership: Ability to motivate and guide a team toward achieving shared objectives. * Analytical Mindset: Comfortable using analytical tools and data management techniques to monitor and enhance operational performance. * Problem-Solving Skills: Ability to analyze complex situations and devise effective solutions. * Effective Communication: Capacity to communicate clearly with both the team and various departments across the company. * Technical Knowledge: Solid technical foundation in the relevant service domain. * Customer Orientation: Focus on delivering an exceptional customer experience. Education and Experience Requirements: * Technical education: Engineering, Telecommunications, or related fields. * Senior profile with at least 5–7 years of experience in managing and leading technical service operations. * Experience managing large-scale operations teams. * Strong analytical profile.