Summary: This role involves processing guest entries, managing payments, assigning rooms, and providing comprehensive guest services while maintaining hotel standards and fostering positive professional relationships. Highlights: 1. Opportunity to interact with guests and ensure their satisfaction 2. Be part of a team that values individuality and diverse experiences 3. Contribute to a vibrant and modern hotel environment **Additional Information** **Job Number**26042127 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Handle all guest check-ins, verify guest identification and payment methods, assign rooms, distribute and activate room keys. Set up accounts upon guest arrival according to their requirements. Enter information into the Marriott Rewards program. Ensure rates align with market pricing and document exceptions. Obtain payment prior to issuing room keys, verify and adjust billing. Compile and verify daily reports/journals/occupancy lists. Complete cash reports and closing reports. Inform and direct guests, and provide information about the hotel. Respond to guest requests by engaging appropriate staff as needed. Follow up to ensure requests are addressed. Process all types of payments, vouchers, refunds, and charges. Balance and deposit revenues. Conduct cash counts at the beginning and end of each shift. Obtain manual authorizations and follow all accounting procedures. Notify Property Protection/Security in case of guest-reported theft. Assist management in training, evaluating, counseling, motivating, and mentoring employees; serve as a role model and resource for Guarantee of Fair Treatment (GFT) / Open Door Policy. Develop and maintain positive professional relationships; collaborate and support one another to achieve common goals; listen and respond appropriately to employee concerns. Adhere to and implement all brand policies and procedures; report accidents, injuries, and unsafe working conditions to the supervisor; complete safety training and certifications; maintain a neat and professional appearance at all times in the workplace; respect confidentiality of hotel-related information; protect all company assets. Welcome and greet guests, anticipate and respond to guest needs, assist guests with disabilities, and warmly thank guests. Communicate clearly and professionally; prepare and accurately proofread written documents; answer telephone calls using appropriate language. Uphold quality standards. Enter and retrieve information using computers and/or point-of-sale systems. Be accustomed to standing, sitting, and moving for extended periods. Lift, carry, pull, push, and place items weighing up to 4.5 kilograms independently. Perform all other tasks assigned by supervisors that are consistent with this position. RECOMMENDED QUALIFICATIONS Education: High school diploma or equivalent. Related work experience: At least 1 year of related work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None *At Marriott International, we are committed to promoting equal employment opportunity, welcoming every individual with dignity, and offering equal opportunities to all. We have created an environment where our associates’ unique qualities are valued and celebrated. Our greatest strength lies in the diverse mix of cultures, skills, and experiences our associates bring. We strive to prevent discrimination based on protected characteristics, including disability, veteran status, and any other characteristic covered under applicable law.* At Aloft, we’re not like other hotels. But we’re not arrogant about it. Our goal is to be the launchpad and landing pad for our guests. Whether it’s grabbing a drink after walking the dog, meeting colleagues after a day of meetings, or stopping by to see family, friends, or favorite bands, we position ourselves as a place rich in personality and modern in design — a place to connect or reconnect with people and places around you. We seek individuals who need to express their personality and aren’t afraid to think outside the box. If the idea of connecting and interacting with others fills you with joy, Aloft Hotels is the place for you. By joining Aloft Hotels, you become part of Marriott International’s portfolio of brands. **Join** a company that empowers you to bring your best self forward, **find** purpose in your career, **be part of** an exceptional international team, and **become** the best version of yourself.