IT Support Technician

Description

Summary: Seeking an IT professional for remote and on-site user support, Microsoft System and Active Directory administration, Office 365 management, and network device support. Highlights: 1. Provide remote and on-site support for users and stores in EMEA 2. Administer Microsoft Systems, Active Directory, and Office 365 3. Manage and troubleshoot computer equipment and network devices **Description** Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top\-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. **Main functions*** User´s support: remote and on\-site support. * Microsoft System Administration: Medium level. Appreciate AZURE's knowledge. * Manage Active Directory: manage user accounts, sec. groups, and distribution lists. * Office 365 Apps and Exchange: Acknowledge to user email administration and manage O365 features. * Give remote support and physical support to all stores in EMEA. * Experience with ticketing system tools (Manage Engine and JIRA). * Support and maintenance of users' computer equipment. (PC, Laptops, Desktops, Printers, peripherals, and wires). * Phone support for internal users. * Incident Management (SLA) * Acknowledge Network devices (medium level) (Routers, Switches, Firewall) * + Document incidents/Problems in Ria's store applications + Generate reporting \| Impact analysis * Able to work in a fast\-paced environment and analyze/troubleshoot complex problems. * Update and manage Support and Incident tickets. **Qualifications – External*** Title in system administration and network. * Acknowledge an Infrastructure (Switches, Routers, Servers, Workstations, and Printers) * Acknowledge microcomputing. * Medium \- High English Level. * Other technical skills desired * + Networking + - Understanding of TCP/IP - Assembly Telecom rack * Availability to give On\-duty support and overtime. * Time flexibility